UPS Maspeth is a location known for both outstanding customer service and significant customer frustration. Reviews highlight very friendly and helpful staff who are polite, accommodating, and knowledgeable. They are noted for going above and beyond, providing excellent customer service by helping find cost-effective solutions and even assisting after hours. The environment inside the facility is described as outstanding, with workers doing an excellent job packing and organizing packages for on-time delivery. Drivers are recognized for their dedication and commitment in all weather. However, other customers report major frustrations with automated services, feeling forced online in a way that promotes discrimination and complicates service. There are reports of complications and miscommunication, leading some to feel they have no choice but to give up on their packages.
