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September 2025 by Christian Nielsen
Truly a wonderful customer service experience. This was my first time applying for a passport and I needed some extra help. I can not say enough about Sukh .She was beyond kind , Helpful and most professional. Instead of rescheduling the appointment she took the time to help me .I am most grateful and I hope she is rewarded for outstanding customer service. Thank you so very much
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July 2025 by Julie Meehan
I had a wonderful experience renewing my passport...had my picture taken which came out great!! I highly recommend going to this location!!!
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June 2025 by Elias Hatzigeorgiou
This place is terrible with passport applications. They give you half hour appointments, but if your late by a few minutes they cancel the whole appointment meanwhile the entire half hour is yours. They refused to help me even after I explained I had everything set up, everything notarized, signed and ready. They were rude and obnoxious. Proceeded to tell me excuses why they couldn't see me only to fall on the fact that its my fault I was late. I said to them you're lucky my son is here or I would have asked for a manager and started a problem that's how disrespectful they were. I won't mention names as I dont like to single out one person. The establishment sucks as a whole. I know I'm just one person but I cant be the only one treated like this, my advice, treat people better and people won't hate the post office.
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April 2025 by Julia M
We had a great experience getting our passports here. I was nervous about bringing my toddler but everyone was so pleasant and accommodating. A sincere, big thank you to Camellia for her help (I still can’t believe she got a photo of my baby actually looking at the camera; that is skill). Thank you!
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March 2024 by Joe I
Repeatedly horrible over the past 40 yearsLast straw was today.Update- still terrible.
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March 2024 by Gayle Spitaleri
One person only working at this very busy site. Waiting on line for 20 min.
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March 2024 by Tony Mazzolando
This is my regular post office and I love the location and amenities. I came in for a passport appointment and the lady behind the counter, Asma said I wasn’t on their list of appointments. She asked to see a confirmation email which I did and then proceeded to lecture me about how I did not confirm the email correctly and there is nothing she can do and that I am wrong for coming in when I don’t have an appointment. I did speak to a supervisor whose name I regret not getting because he was a gentleman (light skin might be Hispanic) and immediately said there might be an issue with bookings but if I have a confirmation I did book it. He got someone to help me out and I was in and out. But Asma needs to be spoken to about how mistakes can possibly happen but to address them as an adult speaking to another adult. I can’t imagine how she speaks to her kids
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September 2023 by PhilYouIn
Decent Post Office. But all we do is mail things and purchase money orders. Peculiar how they sometimes don’t have change for a $20 bill. And have trouble finding locations in Puerto Rico. But there is plenty of free parking and it is à convenient location.
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August 2023 by Philip Zalon
Decent Post Office. But all we do is mail things and purchase money orders. Peculiar how they sometimes don’t have change for a $20 bill. And have trouble finding locations in Puerto Rico. But there is plenty of free parking and it is à convenient location.
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June 2023 by Good Friend
The white lady on the front she the worse n raise I ever seen in my life I had appointment n my all needed ducoments was complete but was making excuses
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April 2023 by Richard Mastadino
Excellent service
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January 2023 by Angela Rose
Incompetent and rude staff. Do yourself a favor and go to another post office.
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January 2023 by Ashley Marie
Incompetent and rude staff. Do yourself a favor and go to another post office.
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December 2022 by Guriender Singh
Just went to the Massapequa Post Office for our Passports. I can not believe how uninformed, unknowledgeable, complacent, careless, poor attitudes the employees possess. You could put all their brains together and still would not add up to a double digit IQ. They are seriously borderline mentally challenged. They are racist,especially Brett and the supervisor don’t know anything,very bad customer service
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December 2022 by Gurjashn Florah
Went to go get my passport done they don’t know anything very bad customer Breet was there he had a very bad attitude and the postmaster was also rude ridiculous post office
