U-Haul Moving & Storage of Menands is highly praised for its excellent customer service and helpful staff. The team is described as friendly, polite, and caring, going above and beyond to assist customers with their moving needs. They provide a variety of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. The facility is well-regarded for its ease of use, with staff helping customers find the right unit size and offering solutions like quick access key fobs for gate entry, even when the business is closed. Customers appreciate the staff's honesty and willingness to help, including assistance in finding movers and handling issues like lost keys. Despite some mentions of limited availability, the staff's friendliness and helpful attitude make the experience positive. One reviewer noted that the team was especially kind to their pet and supportive throughout the moving process. The location is considered superior compared to other U-Haul locations in the Hudson Valley, with one customer stating it hits every mark and deserves recognition for its exceptional service. Overall, U-Haul of Menands is seen as a reliable and customer-focused business, ideal for those needing skilled assistance during a move.
The movers were very professional and helpful. Thank for your support.
September 2023
The office is closed and the storage units are issued by the 125 Broadway location. They raised my price by $10 after the second month but otherwise, great service and getting a card to enter after hours was really helpful.
December 2022
Staff is very polite and caring. The fact that they provide you with a key fob quicker to open and close the gate while the business is closed is something I've never heard of. That being said I think they go above and beyond to accommodate their rentals.
