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“My compounded prescription for my dogs epilepsy medicine was transfer here from another pharmacy. They contacted the dogs vet and filled the specialty script in one day!”
“Amazing support. They are so helpful with approvals and working through red tape. Kind and caring team. We have been customers since Chris opened in the village.”
“I shop at this Walgreens location very frequently, especially for family photo orders and everyday purchases, and I consistently receive outstanding service. Three employees in particular, Brennan, Maritza, and Javy, truly go above and beyond every single time I come in.
They recognize me by name, greet me warmly, and are always willing to stop what they are doing to help me with my photo orders, questions, and purchases. They are patient, knowledgeable, and incredibly kind. No matter how busy the store is, they make me feel like a valued customer and never rush me.
My photo orders are always handled with care and accuracy because of them. They take pride in their work, and it shows. Their professionalism, friendliness, and dedication are a big reason why I continue to choose this Walgreens over any other store.
Employees like Brennan, Maritza, and Javy are rare, and they represent the very best of what customer service should be. They absolutely deserve recognition for the exceptional work they do every day.”
“The bakery department is a 10/10. They did this beautiful cake the same day I ordered it and exceeded any expectation I had and were so nice! I Will never go to anyone else!! They are amazing and such beautiful bakers :)”
“After Walgreens in Fairport’s total incompetence left me without medication, this pharmacy took over and I had medication within 20 minutes of calling them. Totally worth the drive to this smaller pharmacy inside the Honeoye Falls Marketplace…..another great find with an amazing selection. I feel lucky to have found this place!”
“Wanted to give a special shoutout to the guy William in the sub area. I was in a bind the other day trying to serve 40 people lunch and had only a half hour to spare. Will was calm cool and collected as he made the subs as fast as he could and put them on serving platters for me. So appreciative of him and the team for pulling that together on a busy Sunday.”
“I shopped at the Penfield Wegmans today and want to compliment the cashier, OP#505869 , Angelina , who cashed me out at 2:05pm. She was pleasant , efficient and did an excellent job bagging my groceries. Please let her know. Thank you.”
“Been a pharmacy customer here for over a decade, and have had the pleasure of getting to know many of these Pharmacy employees personally. The honest truth: working quietly behind that counter are some truly remarkable, sincere, caring people.Many places greet their customers with a smile. Here? Smiles are a given. Their trademark greeting style is more complex: smiles, welcoming body language, a patient tone, and perhaps most notably of all: unwavering amounts of kindness & compassion.The personalized and dedicated service I’ve received time and again at this location is unmatched and unparalleled by any other pharmacy. Associates going out of their way to keep me updated on all manner of things, offering help when my GP was away & I needed an on-call doctor, or simply taking an extra step when they notice a way to help me save insurance paperwork.Straight up: most pharmacies will serve you. many may even care for you. but Fairport Rd Wegmans Pharmacy is like…less retail drugstore operation. And more: “local group of friendly faces who will welcome you by name & always be looking out for ways to help you, even behind the scenes.”If you ask me? That’s the definition of a selfless love <3 Thank you all on team Fairport Road, for your many years of kindness, laughter and incredible service!A special thanks to Ming, who stayed late tonight helping me get an Rx ready, even though I ran in 5 mins before closing!! You are a gem!Scott (the handsome devil!) Giovanni (much the same as Scott lol but this young man is going to change the world someday!) and of course, my dear Nicole. I will always remember your kindness. THANK YOU!”
“Passport photos. Quick and efficient. $16. In and out in 30 minutes. No appointment necessarily, I was a walk in. Call in advance to guarantee a photographer will be on premises.”
“Great little pharmacy..everyone is friendly and professional. This is a very caring pharmacy and they treat the public very nice. I think they also deliver to a certain distance.”
“I recently needed to get two prescriptions while on a trip to Rochester. I had them filled at the Wegman's pharmacy in Perinton.
One prescription is a challenge in Connecticut where there is some issue filling it 30% of the time. The second was a new prescription prescribed the same day by a doctor in Perinton.
Both prescriptions were filled quickly and easily with no issues at Wegmans.
The chain pharmacies in Connecticut have struggled post COVID to retain staff. They tend to understaff the pharmacists with one working at a time. In contrast, the pharmacy experience at Wegmans was amazing.
I had a wait in line of about 2 minutes for one prescription and zero minutes for the second. At my local Connecticut pharmacy, a 30 minute line is typical and then I may need to wait another 10 minutes for a fill.
There were multiple pharmacists working and I could get an immediate consultation at a relaxed pace instead of waiting 10 minutes for a rushed consultation.
Wegmans provided prescription fill updates via text message, so I knew the status of the fill at all times.
I wish I had a Wegmans grocery store and pharmacy in my town in Connecticut. Wegmans just recently added a store in Norwalk, so there is hope!”
8:30AM - 6PM
2157 Penfield Rd, Penfield
Pharmacies
“When it comes to renewing my medication, they are always off. Which is annoying. You'd think they would find a way and correct it but no, it's always WRONG.
The staff is very friendly and accommodating.”
2 - 6PM 10AM - 1:30PM
1659 Penfield Rd, Rochester
Pharmacies
“Lindsey and her wonderful staff are SO amazing. They helped supply me with and affordable price for my medication since I am new to Penfield, paying out of pocket, and haven’t physically seen a doctor. I truly felt they cared about the situation and wanted to provide service. I highly recommend this pharmacy. The best customer service!”
“Just so everyone knows, the UR Medicine Pharmacy is the same as Sherwood I. Deutsch Pharmacy. It's right off the main lobby and open 24 hours. Service is slow at times but overall good.”
“I absolutely love every person at this pharmacy. They should be the model of exceptional bedside manner and customer service for every field.
I moved to Victor from Canada a few months ago, right in the middle of some tough health issues that left me in tremendous pain for weeks on end. Picking up prescriptions at a Walmart (!!!!) after the most excruciating medical testing should be an awful task; but I’m so grateful for the consistent care, compassion and warmth from every single person at this pharmacy. They've helped me through some of my worst days, even when I felt alone without my family around. Joe (Pharm D) and April (R.Ph) are the most friendly, kind, knowledgeable, and down to earth pharmacists I’ve ever known. Sandy is easily one of my favorite people on the planet. The empathy she showed me during one of the worst days of my life is something I’ll never forget. Seth is always also so kind and warm.
Everyone there has so much patience as my anxiety gets the better of me when there’s insurance-talk. This team has made a huge difference in my life. (I wish I knew everyone’s name so I could thank them. I’ll likely update this review in the near future.)
I honestly never expected to find this level of care at a Walmart pharmacy. I can’t give them enough stars.”
“I'd give them 5 stars if it weren't for one of their female workers (I won't disclose her name here but its burned into my memory). She answers the phone and has a serious attitude no matter if I'm just calling to reorder, check the status of a rx or attempt to figure out why they weren't getting the script from the dr (sent it 3 times). She offered to send another request to the provider but anything beyond that, don't expect help. ZERO compassion. Other pharmacies will offer to call the dr when being told the office has sent it previously. Not her. I asked for a fax number to provide to the dr but apparently their system doesn't work like that. Basically they do nothing except send another request. So now the provider has to call them to figure out why the script isn't going through. Hopefully she doesn't hang up on them for trying to get medicine to their patient like she did me.
I can't imagine being that miserable to people at work and still have a job.”
“I have been impressed with this business. I usually have to call them and leave messages to get our cats meds but I always get them as ordered no matter when I call. I struggled to find the place the one time I came in but it was still great service in person and very friendly staff.”
8:30AM - 6PM
3195 Monroe Ave, Rochester
Pharmacies
“The pharmacist (Marissa) went so far out of her way to advocate for my son. They were out of the medication dosage he needed (so were all of the surrounding locations that accept our insurance) and she spent so much extra time calling the provider multiple times for a new (needed) order, answering calls/waiting, checking the system for the new order, checking on us while we were waiting and seeing how sick he was feeling.. All while helping others, too. Amazing service!”
11AM - 1:30PM 2 - 5PM
7500 Commons Blvd, Victor
Pharmacies
“I always get great service at this CVs pharmacy. today it was exceptional as the pharmacist was answering the phone, waiting on customers, and still got my script that had just been sent from Urgent Care done in 10 minutes. Her was cheerful and helpful the entire time. There was someone else stocking, but the rest was being done by the pharmacist.”
“The lead pharmacist here is literally the kindest most supportive and hard working pharmacist I’ve ever met. Her and her team just rock, they’re all really nice and helpful!”
8:30AM - 6PM
650 Hylan Dr, Rochester
Pharmacies
“It takes a bit to get someone on the phone, but once you do, these North Country folks are the nicest people I've ever had the pleasure to deal with. It's almost like being on another planet compared to Baltimore and Washington DC.”
2PM - 12AM 12AM - 1:30PM
2100 Monroe Ave, Rochester
Pharmacies
“Alaesha was my pharmacy clerk at 5:40pm on 10/18/24 at 2100 Monroe Ave CVS.
I was picking up prescriptions for my husband with lots of people in line behind me and told her the wrong birthday at first, despite her asking me to verify it twice. I also realized I had forgotten my purse in the car and needed it for the copay.
She pulled the prescriptions aside and packaged them so that they were ready for me after I ran out to the car.
She was very friendly and complimented how I accessorized my purse. The situation could have been very uncomfortable and embarrassing for me, but instead Alaesha made me glad I chose CVS that day.”
8:30AM - 6PM
745 Calkins Rd, Rochester
Pharmacies
“Wanted to particularly thank the woman who answered my call the evening of 7/11. Was having the worst few weeks with pain and surgery, and even though this pharmacy was out of the medication I desperately needed, she helped get an immediate partial filled at a nearby Wegmans pharmacy so I wasn't incapacitated all night. She made a huge difference for me. Thank you!”
“I was having so many problems with our new insurance and the prescriptions BUT RHONDA at thos location was absolutely AWESOME! She took the time to go through my prescriptions and we shopped around to find some other less costly options! It was great to be treated so well!! She was very helpful!!!”
11AM - 1:30PM 2 - 5PM
2161 Fairport Nine Mile Point Rd, Fairport
Pharmacies
2 - 6PM 10AM - 1:30PM
1650 Elmwood Ave, Rochester
Pharmacies
“I travel a distance from home to use the store and pharmacy..the store is spotless and well organized. The pharmacy in my opinion is the best... I've used two but after finding this one I plan to stick around for the long haul....”
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“Always a wonderful experience... I'll choose a small town pharmacy this friendly over the big big options every time! Jen and John and the rest of the staff are always pleasant and there to help.”