Citi

Most Recent Comments

• February 2024 by E
  They refused to help me. I came in at 2:15 on a Wednesday and wanted to set up a bank account and they said no…
• October 2023 by Lucy Tian
  Always a negative experience at this location. Recently called just to see what the currency exchange rate is and was told they can't tell me over the phone it has to be in person. Hangup, call the Massapequa park branch and was given the rate right away. Very simply task and yet they make you go in person
• December 2022 by xochilt torres
  If I can give this place 10 stars I would! Their customer service is great, I had a huge issue with my account and my nearest branch couldn’t help me nor customer service on the phone so I came to Merrick citibank and Ken Altman went above and beyond to help me resolve my issue as well as Lydia I believe her name was. I genuinely appreciate their time and hard work to resolve my issue.
• April 2022 by saverhinos
  Had a few issues with my account. Tried to remedy it on the phone with Citibank, but they said I had to go to a branch. Was annoyed because I thought I would have to wait and deal with an unfriendly associate. I am happy to say I was greeted by a friendly person and everyone in the Merrick Citibank could not have been nicer. They took their time and fixed the issue. Plus while I was there I heard another customer who was sitting with an associate say “Thank you, you are a life saver” I have to say everyone was A pleasure to deal with. BRAVO CITIBANK
• March 2022 by Grace King
  I sent my husband to make a cash deposit of 140.00 into my account. He was told he had to be a signer on the account to make a deposit . They did not even ask him if he had an account which he does a joint savings with me
• March 2021 by Arielle Amato
  I dont mind citibank as a company but this branch has rude employees. I dont know their names but specifically two old ladies who work there will give attitude when you ask them for anything that requires typing. I need to withdraw money from a checking account that does not have a debit card attached to it (cant use the atm) and they acted like i was a horrible person for it. And this was every single time I walked in...i just stopped going to this branch.
• February 2021 by ralph shelley
  Even being open at 9am is a stretch!
• September 2020 by Elsy Pineda
  I give this branch 5 stars . Manager Delgado is very helpful . Deff recommend this branch . I had recently went to the Freeport branch and they just look at you and don’t even ask if you need help. They were just giving me a run around.
• June 2020 by Clemdon Baird
  My first time there today, staff was extremely helpful and professional. Not just with me.. 5 stars!
• May 2020 by Kevin Cage
  What an embarrassment to customer service. The branch answers the phone to transfer you to call center.
• August 2019 by Sabah Shaikh
  I went in today with some questions about opening a business account. I was sitting there for over 30 minutes and nobody bothered asking me what I came in for. I understand it's the weekend and you are understaffed but one must come to at least acknowledge the presence of a client and see what they're there for. I ended up going to the Newbridge branch which was more than welcoming and helped me with everything I was looking for.
• May 2019 by rob pratt
  What an awful bank. I had a block put on my account for no reason and received nothing but a bad attitude from Wilma the manager and absolutely no help. Now I have no access to my money. I will be going to chase.
• April 2019 by Richard McMahon
  I'm so disappointed ☹️ with the disingenuous nature of the process to call a branch- no one picks up and you go to a call center. So sad that my local banker is not there for me any longer- it's an outrageous lie when the “machine” says “you will be connected to your branch” when in reality I tried just to “prove my point!” Over two days I called the Merrick Branch 30 times- how busy could this Bank be that NO ONE had the decency to answer my call? I was shorted 10$ in coins! So sad, I'm moving to a smaller more personal bank immediately! As a College Professor I'm so disgusted at this sort of deception- what has happened to the legendary legacy of client connections???
• December 2017 by Maureen Prunty
  Only one banker working. Waited 25 minutes and not one person came over to us to ask what we needed. Finally left.
• May 2017 by Joseph Farhangian
  Generic bank. Not very welcoming