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December 2023 by Reggie Miller
Several times stopping at this branch when seeing family in Middletown. Overall staff members friendly and professional and courteous. Any business I needed to get done was in and out quickly without any issues. Been with key bank for a number of years even when attending transactions I needed to take care of at different key bank branches. Yeehaw! Yeehaw!?
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February 2023 by GlockWithSwitch
Very kind staff they make you feel as if they’re your friends hug you and everything I just had a few problems online but they are working on it.
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January 2023 by Joanne Hargrove
I see so many bad reviews, like the one complaining that they closed on time. Of course they did, they can't reopen just for you. All of the count outs are done and can't be changed. I have had nothing but great experiences with this bank. I had been with a different bank for 35 years and because my account was hacked several times, they closed my account. Since I'm with Key bank I have had no hacks, makes me think Key is more secure than the other bank I was so devoted to. Everyone in the Middletown Key bank is extremely helpful and nice. I have been with them for about 2 years and have had nothing but great experiences. Some people just love to complain. Sometimes you need to overlook the small things and enjoy the big ones. I'm happy with Key bank on Dolson ave.
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January 2022 by Ayn Montanye
the incompetence goes on. As per their request I emailed their customer service department with the issues.
but that email did nothing, only generated request from them for my phone number.
when I requested the number to call myself, I was refused.
somethin' starting to stink.
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July 2021 by Nitza Ramirez
How dare you say that the employees are unprofessional..they are great, give great advise, this branch have Spanish speaking employees also..if you dont like it gclose your acc. Go take your BUSINESS anywhere else
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June 2021 by Nicholas Klupacs
Online Hours say this branch closes at 5. Drove 20 minutes out of my way to cash a check and they closed at 4. If you’re going to change your hours, at least update them… This is the only bank I know that does not have regular 9am-5pm banking hours. Major inconvenience to people with a job. Would’ve rated 0/5; if possible.
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May 2021 by Dan Freeman
Very unprofessional service at the drive Thur takes them 20 mins to do one deposit
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January 2021 by Tiffany Thomesen-Hasbrouck
Went in to open an acct and had a fantastic experience! They are taking the Covid percussions and only allow a certain amount people in. Sat with the Branch Manager herself and went through a Financial Wellness check and goal planning. This was a very nice service that really lays out where you could be in 1-5-10+ years. Happy with all this bank nd branch have to offer!
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December 2020 by Joseph Alexander
I tried to refinance my car. I was working with Eric Malave, who told me they could help me. I emailed all of my information. I waited and waited. I had to reach out to him several times with no luck. I was told he was with another customer, but he was just avoiding me with no common decency to get back to me and explain to me why they couldn’t help me. I’ve been with key bank for about five years.
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June 2020 by Joseph Torres
I tried to refinance my car. I was working with Eric Malave, who told me they could help me. I emailed all of my information. I waited and waited. I had to reach out to him several times with no luck. I was told he was with another customer, but he was just avoiding me with no common decency to get back to me and explain to me why they couldn’t help me. I’ve been with key bank for about five years.
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February 2020 by Anthony Amburg
Joke of a branch. Key bank is trash. The local branches haven’t been updated since the opened years ago. Calling to get help with your account and I’m told they can’t help me.. THEY CANT HELP WITH AN ACCOUNT WITH THWIR BANK!! they can’t help you and treat you like you’re a joke. If you’re thinking of using this bank DON’T! Use literally ANY other financial institution. Don’t do it!
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November 2019 by Victoria Elia
Very pleased with my experience with this specific bank! Very easy process to make an account and they explained everything in detail when I first arrived there. Very kind staff, I will always come back :-)
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April 2019 by Amin Thomas
Went to open a small business checking. Was told to see Elba. She looked me up and down in disbelief and told me i needed to bring extra documentation. I asked if she had wifi so I can send to her now. She said no . Ok. So I asked her if she could tell me more about the accounts so I can can decide . She told me until I have more documents , she could not. So I drove back to my business to print papers. Came back to key bank and sat to wait for her. Decided to see if they had wifi so I asked the teller. He said yes they do.............logged on and look at the reviews and saw that Elba was mentioned in a negative review. While I looked up she came out with an attitude and said if you can just give me ten minutes and i can help. All i did was ask the teller about the wifi .....horrible experience. I guess she saw the color or my skin or appearance and couldnt believe i was a business ower......
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March 2019 by Yahaira De La Mora Gome
There is one Spanish lady that sits in the cube who is terrible.
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February 2019 by Impressmotorz C.
Please don't waste your time. The worst bank in middletown. Bad bad bad bad bad trust me you have better bank in town. They don't have respect for Costomer. You definitely have better bank in town. They treat people like sh.... no respect.