KeyBank, a Cleveland-based financial services company with assets of approximately $93.8 billion, offers a wide range of products and services to individuals and businesses across the United States. With a network of over 1,200 ATMs and various channels for account access and financial services, KeyBank strives to provide convenient and efficient banking solutions. Customers have generally positive experiences with the bank's staff, who are described as friendly, professional, and courteous. Transactions are often completed quickly and without issues. Some customers have had a few problems with online banking, but the bank is working to address these concerns. While there are occasional complaints, such as one about the branch closing on time, the majority of customers express satisfaction with KeyBank's services. Many have been loyal to the bank for years, appreciating its security and the helpfulness of the staff at the Middletown branch in particular.
Had a issue with my credit card and came in to see what was going on. Banker Steven was very knowledgeable and friendly when helping me resolve the issue and answered all my other questions regarding my account. Recommended him to my family who also has accounts with key for their needs. Thank you Steven!
April 2025
Staff is friendly, easygoing. Always ready to help.
July 2023
It's a bank money money money money cash cash getting your money money money
