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February 2024 by Ivan Ortiz
What a pity to express myself like this but they have very bad service, no one asks what you are looking for and none of the employees even look around, more time is wasted looking for them and the same thing happens when they don't have employees in the houses, we don't all understand those pieces of machines that are being done. With that, customers are lost and also give work to more staff, speak both languages and also in the interviews in the morning, they are going to start working, tell them that they are not ashamed to speak Spanish, yes, this helps them so that the store prospers, I put in practice don't lose clientsThank you
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February 2024 by A C
Home improvement store ask for Ken in the sink area
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February 2024 by Afsana K.
On Saturday, February 10, my fiancé and I visited Lowes Home Improvement at The Galleria. We had a range, dishwasher, and refrigerator that we wanted to buy. Several workers kept responding, "It's not my dept." until an appliance department associate was flagged down, which took forty-five minutes. Eventually, Michelle reluctantly emerged to play with the toddlers. The level of incompetence displayed by this associate is astounding. In my opinion, Lowes Home Improvement should prioritize employing qualified salespeople when it comes to selling large-ticket items, as salespeople like Michelle are insufficient in this regard.
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February 2024 by Nick Sienitsky
Great ?
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January 2024 by juan caba
Horrible customer Service I asked for Manager and there was no Available
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January 2024 by Karin Howe
Could not find someone to help me...was in shower dept.
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January 2024 by L S
Usually a good experience.Update on Lowes. Bought a dishwasher here on 12/2/23. They told me delivery and installation would be within two weeks. A month went by and nada! Called the store a total of 36 times trying to find out what happened. Mostly the phone wasn't answered (customer service) or I was told it was being processed. Finally I stormed up there (Middletown) to see what was going on. Was told they had lost the order. I had already paid in full for the whole thing.I canceled the order, went to Appliance City and had the product delivered and installed in 5 days.Done with Lowe's. Completely unresponsive and uncaring.Grade F.
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January 2024 by Shaye Kohn
Rich gave me the best service!Quick and helpful!
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January 2024 by Tom T.
Poor customer service with crap product that they want to sell but not stand behind. $25 smart bulb went bad in a month and I can't return it because I don't have a box. GM said nothing he can do.
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December 2023 by Eric Schramm
Nice clean store.
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December 2023 by Kori S
Would not recommend. Scheduling, delivery, and getting a hold of anyone within the store is a nightmare.
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December 2023 by S. P.
Do not purchase an appliance from here. I trusted Lowes with an install of a new stove after my home was damaged with major water damage. After the water damage, I returned to a home with brand new floors - it was quite exciting! I then purchased a stove from Lowes and the third party installers they hired put a huge gash in these brand new floors. Lowes refuses to rectify the situation - I've called the customer install line numerous times, never being able to get through to a manager. The best they could do is a $100 gift card. I trusted Lowes to get the job done efficiently and effectively, and I'm left with a huge gash in my new floor that they feel $100 will take care of.Unacceptable. To fix this portion of floor will require all surrounding flooring to be cut up and replaced. Absolutely not. They refuse to put me through with a manager. I'm appalled and will not return here for business.
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December 2023 by Agusti Esquerre
I use to enjoy shopping at this Lowe’s unfortunately management is terrible… they keep hiring new employees and getting rid off the good ones…We buy quite a lot, since we are a big construction company…Every time I have to return something I got a really bad attitude from some employees. I asked for the manager and she refused. After insisting for a while the manager showed up and insisted of trying to resolve the issue, just make it worse. I ended up going to a different Lowe’s and they solve the issue in less than 5 minutes
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November 2023 by Shawna M.
Lowes offers a lot but they don't have many large appliances in store. Everything needs to be ordered! Lowes's delivery service is the absolute worst!! If I could give 0 stars I would. Ordered a stove from them and it was delivered broken and was a nightmare to return it and a big fight to get money back.
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November 2023 by jessica knapic
My husband and I just purchased all of our kitchen appliances from Michael at the Lowe’s in Middletown. He was so patient and attentive and helped us through everything. We originally had a completely different brand and color scheme planned out but due to manufacturers back order and the unavailability of color he helped us switch to a better brand, which also saved us a bunch of money we were anticipating on spending(wooohoooo!).Michael, thank you for your help and patience, you were amazing and we are so grateful for your help this evening! We highly recommend Michael for all your appliance needs, you will not be disappointed! :)