United States Postal Service
Post Offices,
Shipping CentersHours:
40 Fulton St, Middletown NY 10940 Hours
About United States Postal Service
The United States Postal Service in this area offers generally helpful and friendly service, with staff members who go above and beyond to assist customers. One front desk representative, Cynthia, received high praise for her kindness, patience, and dedication, especially when helping with a passport application. She even called the agency to provide step-by-step instructions, which left a positive impression. Customers also noted that the line moves quickly, and the postal workers are efficient and pleasant, making the mailing process smooth. The facility is well-stocked with mailing supplies, making it easy to find the right size for packages. Staff members are described as friendly and helpful, creating a welcoming environment that counters negative stereotypes often associated with postal services. In addition, a courteous employee helped a customer retrieve a package by bringing it to a nearby supermarket when they couldn’t reach the post office by phone. Another positive experience involved staff handling passport appointments professionally, with one employee demonstrating friendliness and efficiency, and another displaying kindness and attentiveness during interactions with children. Overall, the post office is appreciated for its helpful staff, good service, and considerate customer care.
Most Recent Reviews
February 2025
The workers have nasty attitudes and make faces at you before they even assist.
February 2025
I’m unsure why the gate is down & there is no one available to help at 4:45pm on a Wednesday. Full service is supposed to be available until 5pm. Very confused.
January 2025
They never pick up the phone and some of the employees have an attitude
More Comments(124)
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