Old Navy in Mohegan Lake offers fashion for the whole family, from maternity wear to clothing for women, men, and kids. The store provides the convenience of online buying with in-store pickup. Many customers report a stress-free shopping environment and great, friendly customer service from polite and informative employees, which makes shoppers feel welcomed and appreciated. Some are totally satisfied and thrilled with the prices and the courtesy of the staff. However, several reviews express disappointment. Some customers feel the store no longer has the good deals or large variety of interesting clothes it once did, noting a lack of stock, with items like only one shelf of sweatshirts available. Prices are sometimes considered high, with one shopper noting a nearly $49 sweatshirt that was too thin. There is also frustration over items going on sale shortly after purchase without prior notification for cardholders. Organization can be an issue, with clothes not folded and prices not properly displayed, making it difficult to shop. A few customers felt treated as a nuisance when asking for help, with one mentioning an uncomfortable incident where an employee mistakenly suspected them of stealing. While some long-time customers are happy to see the store cleaned up and looking great, others are disappointed with their purchases and may shop elsewhere in the future.
Great sales to shop for yourself and the kids!!! Plenty to choose from and the store was in great shape the staff was doing a great job keeping up with the flow ,,
May 2025
Great sale prices today, what a score. I always go when there is a sale. I decided to drop a review today because the 2 staff members I dealt with today were super friendly hardworking people that simply gave me great service. Wish I made a note of their names. The clothes hold up well also.
January 2025
I’m totally satisfied with this place and completely thrilled at the price of things and the curtousy quality of the employees too 🤤
