Verizon has received consistently positive feedback for its exceptional customer service at one of its store locations. Customers have praised the friendly and knowledgeable staff, highlighting representatives like Santana, Avery, and William for their outstanding support. Many have noted the staff’s ability to understand individual needs, with one customer describing the experience as feeling like talking to a long-lost cousin rather than a sales associate. The team is recognized for their patience and willingness to explain details multiple times to ensure customers fully understand their options. Quick problem-solving is also a strong point, as one customer reported resolving an upgrade issue efficiently after a long online struggle. Overall, the staff is described as skilled, courteous, and dedicated to providing the best deals and solutions for their customers, making visits to this Verizon location a highly positive experience.
Santana was our representative and customer service assistant... He is an excellent representative of Verizon. Very friendly, sociable and knowledgeable. We had one of the best experiences in a phone store. Spectacular job. Everything was on point. Thank you for your help and assistance. Two thumbs ? up!
September 2022
Solved an upgrade problem in 5 minutes after I spent 4.5 hours with tech support online with negative results.WARNING -- DO NOT UPGRADE ONLINE UPGRADE AT STORE.
July 2022
Avery was very pleasant upon entry, and offered the best option to upgrade this visit!
