I’ve been a member since 2018 the new staff needs to improve customer service . I believe there isn’t a reason to walk away from a customer. If you can’t help escalate . The assistant manager needs customer service training ASAP . I just can’t believe it ….this is Rockland not the Bronx .
December 2023
Every single thing in this gym is broken from the treadmills, stationary bikes, ellipticals, stair master and lifting equipment. The repair signs stay on the machines for months if not years. The gym is also messy and dirty, not how it used to be a few years ago.
December 2023
The amount of broken equipment here is unreal. Things don't get fixed for months. It's cheaper than any other gym around but you get what you pay for. The best thing about the Nanuet location is the hours and the fact that there's tons of parking. Everything else is pretty awful.
