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July 2023 by Temima And Aviva U.
I recently had the pleasure of interacting with Ms. Ellen Brooks at Palisades Credit Union while going through the process of obtaining a home equity loan. I must say, my experience with Ms. Brooks and the entire team at PCU was absolutely fantastic. Initially, my family and I had very limited knowledge regarding the complexities involved in securing a home equity loan. However, this seemingly daunting task became pleasantly straightforward, thanks to the patience, expertise, and exceptional guidance provided by Ms. Brooks. Throughout the entire process, Ms. Brooks displayed an immense level of professionalism and commitment to ensuring that we fully understood every step involved. She patiently answered all our queries and addressed any concerns we had, making us feel comfortable and well-informed at every turn. Moreover, Ms. Brooks consistently went above and beyond to assist us, offering valuable insights and advice regarding the loan application process. Her personalized approach made us feel that our financial well-being was her top priority. I cannot emphasize enough how grateful we are to have had the opportunity to work with Ms. Brooks and Palisades Credit Union. The remarkable level of customer service we experienced exceeded all our expectations, and we are exceedingly satisfied with the outcome. Not only did Ms. Brooks facilitate a seamless loan application process, but she also ensured that we were provided with the most favorable terms and rates available. This level of dedication and effort truly sets Palisades Credit Union apart from other financial institutions. With complete confidence, I highly recommend Palisades Credit Union to anyone seeking a home equity loan. The exceptional assistance provided by Ms. Brooks and the entire team proved invaluable, and I am positive that others will have a similarly great experience. In conclusion, if you are looking for a bank that goes the extra mile, showing utmost care, patience, and expertise throughout the entire loan application process, Palisades Credit Union, and in particular, Ms. Ellen Brooks, are the perfect choice.
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February 2022 by Michael Dittmer
I recently had a issue Carmel, Matt and Elizabeth were all extremely helpful. Greatly appreciated from all the wonderful service I received
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July 2020 by Daphnee Bertrand
Matthew was very helpful and professional. Thank you for all your help.
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March 2020 by Jose Monteiro
Horrible service at the Nanuet location. The Manager locked the door on our face at 5:58PM. The branch today Monday March 16, 2020 closed at 6pm. I have never seen such poor customer service from a credit union. Being. Member to a credit union , you should be served with the up most respect. They really need to make some changes here. Tony, the old manager was what made this branch helpful and customer friendly for the members. This new manager / staff shouldn’t be aloud to deal with customers. They should be out back counting tokens for that type of behavior and customer service!!! I will be moving our money and busines dot another credit union. And I will advise my family and friends who bank there to also move there money to a better customer friendly bank.
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January 2020 by Michael Lipson
Been a member for a long time and always have a great experience! Matthew is an amazing banker and I highly recommend going to him. He has helped me with all my financial situations throughout the years.
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January 2020 by Harmendez St-juste
So far so good. Wish the app was much more updated.
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September 2019 by Juan Ambrocio
Very good Matt very helpful
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August 2019 by Manage Vincent
This is an awful bank. I will not do business here. Thank you for all the other reviews that everyone said about this bank is true.
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August 2019 by Omri
Similarly to others that have posted a review, I had come in to discuss getting a loan with a representative and made it abundantly clear that I was not coming in to actually apply for the loan but to get more information. The representative assured me that he would not continue with the application process or do a hard pull on my credit but said he needed personal details in order to give me more accurate information.
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June 2019 by Vladimir Theodore
After my post, which was over a year and a half ago, I just received a message from Palisades Federal Credit Union. They wanted to tell me how so much has changed. A year and a half? Really? This speaks volumes. The unmitigated gal
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June 2019 by Taylor
The other employees here may be helpful but my experience with Matt was awful. I reached out PFCU to consider refinancing my auto loan. Matt informed me he would work on it for me. He said he would be sending me an email with documentation needed and reach out to me within 2 days with the outcome. I never received email and never heard from him but they did make sure to run my credit because I received an alert a hard hit was added to my report. I called back 5 days later and left Matt a voicemail. Still no response or call back. I called over a week later and still couldn't get him on the phone. Instead he relayed the message that he couldn't do anything for me to the employee that answered the phone. Matt is unprofessional and has poor customer service.
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April 2019 by Force Quit
Amazing, I tried to financed a car and because Rockland Hyundai messed my life up and finances by selling me a frame damaged car when I tried to get a new loan every bank was offering me a 10% interest rate.
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March 2019 by Steph T.
I decided to contact this bank for a possible car loan. They take down your information and never call you back to let you know the status. I even went in person to add some additional information. The guy said he would call by the end of the business day but never did. In the end I had to call and check for myself what was going on. I would not recommend this bank as they are very unprofessional.
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March 2019 by Alex P.
Amazing, I tried to financed a car and because Rockland Hyundai messed my life up and finances by selling me a frame damaged car when I tried to get a new loan every bank was offering me a 10% interest rate. This credit union did all the paperwork and approved me with a 3.49% interest rate. All of that without ever stepping a foot in the door. My first time inside the building was just to pickup my check. I will use them every time from now on. Thanks Matthew you were great.
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November 2017 by Apollo Lir
If I could give them zero starts, I would. Palisades Federal Credit Union is by far the worst credit union I've ever dealt with. The customer service is horrible. I've given them chance after chance over 7 years and nothing has changed. Their online banking in a joke. The maximum spending limit on debit cards is 1k a day. Maximum withdrawals from ATM's $500 a day. What a joke. They literally choke hold your money and there's really nothing you can do about it. If you just so happen to go to the Nanuet branch, avoid Matthew Maglionico at all cost. He has absolutely no idea what he's doing, and it's beyond me how he even got the job and is managing to keep it. He flat out lied to my face and told me that even though there's a 1k limit to debit transactions a day, I could call the 800 customer service number and they could do a one time exception and open up the limit upwards of $3500 for a three hour window. When I called and requested that option, they practically laughed at me and said absolutely not. Matthew is extremely unprofessional in his appearance, his vocabulary and untimely in every manner. He has no sense of urgency in assisting credit Union clients and is quite frankly very rude. There's absolutely nothing this place can do to keep my business and I will be closing my account as soon as possible and will never look back. Be where of Palisades Federal Credit Union. Mark my words, they don't care about your business. Don't believe me. Attempt to call them. There's no direct line to anyone. You'll get passed from person to person over the phone and then say, "You know what. Please give me the best call back number for you so we can have someone get back with you within 24 hours". This place is truly sad. Good luck if you attempt to open an account there