“Every ordered item is always on time and perfect. The bakery items themselves are fresh and I haven't encountered any issues with stock, or a bakery staff member that wasn't willing to go the extra mile for me or the wife. Excellent!”
“My family and I had a disappointing experience here yesterday, but it doesn’t take away from the fact that this is still a great Costco. We've been shopping at this location for about 30 years.
We've made friends with some of the staff over the years. The vast majority of employees have always been kind, patient, funny, and welcoming, which is why I'm still leaving five stars.
However, I want to mention an interaction that was upsetting. Yesterday, only a few minutes after we arrived, my mother and I stopped to look at some skirts. My mother held one up to check the size, handed it to me, and I folded it neatly before putting it back. I also looked at one myself, folded it, and returned it to the table.
An employee had been standing nearby watching us the entire time. She appeared to be glaring at us. She remained close enough and imposing enough that my mother and I commented on it to each other in Mandarin because it was unusual. As we were leaving, she told us that we had ruined the display and that the mess was our fault. When my mother replied that we had just arrived and had folded everything we touched, the employee spoke to us in a hostile tone and walked away before we had a chance to respond.
And I didn't respond well. Feeling upset, I intentionally unfolded the skirts I had just folded and ruffled the stack. That was my choice, and I regret it.
My entire family has worked in retail or customer service. We understand how difficult those jobs can be, and we've always tried to be respectful of employees - not leave things untidy. Being accused of making a mess we hadn't made and being spoken to that way was unwarranted. And made my family upset enough that I'm writing this today.
I hope management can remind employees to not take their stress out on shoppers.
Aside from this one incident, we've had consistently positive experiences here over the years, and I hope this remains an exception. I'm also sorry for losing my temper and taking it out on the stack of skirts.”
“Pros:- mango smoothie is available at this Costco!! $2.99 The mango smoothie is not available at the Garden City Costco and in Queens currently - return checkout is really fast - clean inside - some of the items are different than items in the New York City Costco- cheaper by a couple of dollars here for some items Cons:- smoothie tastes sour and it tastes like a lot of oranges and old mango because it's dark in color. Overall, I would come back it's a great Costco to shop!”