First Source Federal Credit Union, established in 1938, focuses on improving the quality of life for its employees, members, and the communities in Oneida and Herkimer Counties. The credit union offers a broad range of financial services and is known for its strong community connections and personalized member service. Many members highlight their positive experiences, particularly with staff members who are described as kind, patient, and professional. Reviews mention quick responses and helpfulness, particularly in areas like loan applications and home equity pre-approvals. Members appreciate the friendly atmosphere, feeling treated like individuals rather than just customers. Long-term members express loyalty and satisfaction, noting that First Source FCU stands out as a top choice for banking in Upstate NY. Overall, the credit union receives high praise for its excellent customer service and commitment to member satisfaction.
Great customer service, could have been faster. Was at the teller window for 25 min.
January 2026
The First Source team is first class all the way around. From their leadership team, to their Community Engagement and Development teams, they make our communities stronger every day!
January 2026
I have been a customer of First Source for over 10 years, from opening a savings account to taking out car loans to helping my daughters go through College. They offer great rates, are friendly, quick, and always helpful!
