TD Bank, known as America's Most Convenient Bank, is one of the largest banks in the U.S., serving over 8 million customers with a wide range of banking products and services. The bank has more than 1,200 branches across the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida. It offers retail, small business, and commercial banking, along with private banking and wealth management through TD Wealth®, and vehicle financing via TD Auto Finance. Headquartered in Cherry Hill, New Jersey, TD Bank is committed to customer service, with many reviews highlighting friendly, professional staff who provide personalized assistance. Customers appreciate the helpfulness of tellers and staff, often mentioning positive interactions with employees who go above and beyond. However, some customers find the drive-up ATM and ATM systems frustrating, citing frequent reboots and new requirements to log into Wi-Fi to access accounts at drive-up windows. Others express dissatisfaction with specific branches, noting issues like limited ATM access, out-of-order machines, and difficulties for disabled customers needing cash. Despite these problems, the overall experience at many branches remains positive, with customers valuing the convenience, helpful staff, and personalized service TD Bank provides across its locations.
The in-bank tellers and staff are nice. But I have NO IDEA why the service at the drive-thru teller is. So. SLOW!!! 😒
May 2025
TD bank in Floral Park the staff is friendly and pleasant. Lots of parking and process you quickly. No waiting.
March 2025
Andrea in customer service was great. I had visited another branch to have an issue with my online account resolved but it wasn’t. Andrea was finally able to help me get it fixed and even ran after me to the parking lot to return my debt it card.
