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“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
8:30AM - 5:30PM
45 Hempstead Turnpike, West Hempstead
Truck Rentals
“Short & Sweet
⭐⭐⭐⭐⭐
Amazing experience! The staff went above and beyond to help me. Couldn't ask for better service.”
8:30AM - 5:30PM
119-24 Jamaica Ave, Queens
Truck Rentals
“Omg. What an amazing experience I had while trying to find the right storage space for my belongings. The facility manager Viv was patient, kind, and really went through all of the options with me. I was able to find a good size for my belongings . The customer service was great and i will recommend.”
“Brenda has made the moving in and moving in out seamless and easy. My family and I are grateful for her outstanding level of professionalism and communication. She is a phenomenal asset to this company! Thanks Brenda”
“Rented a U-Haul cargo van for a move & was not disappointed. The van was clean, had connection for my USB phone charger. The pick-up & drop off was easy & only required a cellphone to take pictures & do everything online. I rented it for 24hrs but only used it for a few & was pleasantly surprised of how easy the return was even after hours. I will definitely rent again!”
“Hello! This place has a great team. I liked the service and assistance of the staff. Especially Giacomo Dignoti helped with everything from the first call. I had a special order and he found it and made it. Clear, accessible, fast and professional!!!!! Thank you very much.”
“The people who work at thus location are very nice & courteous. Everything went quick with the rental & spacious parking lot. Had a issue with the mileage I had to pay for renting in Inwood, instead of Brooklyn, because of availability but it's not thr locations fault. U haul representative from the customers service department was rude & did not want to help at all.”
6:30AM - 8PM
121-123 Jericho Turnpike, Jericho
Truck Rentals
“The best service, the best treatment—we were truly satisfied with all the attention and dedication to the work. Milly went the extra mile with her recommendations. 1000 points for her.”
“Friendly efficient service from my interaction with the 3 employees at 3 different times in my visit. Each were veryhelpful and went the extra mile with their help.”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”
“RORY IS AWESOME helped me out the most in a time of need. If u need a u-haul or rental car like I did, come here you will be beyond amazed with his professionalism and care. This is the one! They care for their customers and treat you the way they would want to be treated ? ❤️”
“Excellent service . Especially the young man that checked processed the transaction in the morning and checked me in. He was busy and he professionally and politely multitasked. The young man that checked me back in was polite. The lady that called me the next day to enquire if everything was satisfactory was amazingly courteous and professional. Amazing service all around.”
9:30AM - 4:30PM
99 E 2nd St, Mineola
Truck Rentals
“Mike was a huge help when the van we were loaned broke down! We had one of his vans in 45 minutes and we’re able to move our Daughter to Brooklyn. Great job Mike!”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
7:30AM - 2:30PM
2204 Hempstead Tpke, East Meadow
Truck Rentals
“The dealer was helpful and courteous. The address location could more specific to the exact area of where to go; pickup location and meeting place are different.”
10:30AM - 12PM
156 Haven Ave, Port Washington
Truck Rentals
“Fantastic and reliable service with simple procedures and easy going staff. Would recommend the service to anyone who needs an extra hand moving something and wants to handle it themselves. Quality service at its best!”
“Normally I avoid this location at all costs. I just needed two boxes so I went in to this location. I’m so happy I did. Normally the lines are long and the employees are rude. Today there was only one employee. His name was Jordan and he was extremely polite and efficient . The only reason I didn’t give a rating of 5 is because you might come on a day when Jordan isn’t working.”
6:30AM - 8PM
230-240 Maple Ave, Rockville Centre
Truck Rentals
“We made a reservation on the phone and when we showed up they didn’t have anything available. Thank goodness that the lovely Taquia was so helpful and was able to get us a truck. She was very pleasant and understanding. Thank you Taquia for going above and beyond and helping us resolve this issue.”
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“I had a great experience with Empire Rent A Car! Their administrative assistant, Maria, was an absolute pleasure to work with. She handled my issue quickly and efficiently, and her communication throughout the process was excellent. It’s always refreshing to deal with someone so professional and friendly. Highly recommend Empire Rent A Car—especially thanks to Maria for making everything so easy!”