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March 2024 by Juul
Really bad, watery yoghurt & no taste.Expensive too.
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March 2024 by J Kaye
Fun- easy breezy desserts ?
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February 2024 by Dennis Ng
The cashier tonight (young lady with glasses) around 8:30 did not greet customers, say thank you or otherwise acknowledge her customers and instead chatted with her friend from SweetgreenThese aren’t just basic customer service skills but basic manners
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January 2024 by Jacqueline Gold
I love glace and go very often sometimes twice a week to buy it. The service is great and the staff are courteous and helpful. I always enjoy my experience there and the manager there is especially nice and helpful....and btw the new decorations are gorgeous and make the place look
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October 2023 by hasnaa soltani
This place is dirty. I saw a roach on the ice cream machine. Left right away
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October 2023 by Emma Watchtel
Such delicious yogurt! Love NYC froyo! My kids love this place and it's so fun to have them do the handle and get their own froyo. It's like a little activity where actually they talk to me and smile.
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October 2023 by pry pry
I am a devotee of this UWS 16 Handles store because of its demonstrable commitment to customer service, the quality and variety of yogurts (“16") the cleanliness and maintenance of the place, the efficiency of the operation, the professional attentiveness of its staff, the competence of its on-site management. But what differentiates this store from all the frozen yogurt places in the city, is its employees. The owners seem to support the development and advancement of those of their workforce who show an interest in the business. The result is a productive, pleasant staff like Brianna and Andre who are always helpful; Melissa and Sha’nya who are absolute gems; and Lamire who seems to be a leader whose expectations of his staff are no less and no more than what he expects of himself. This level of engaged investment in staff seems rare in a commercial franchise which makes me all the more a fan - I stop by was often as I can not only to treat my palate but also to uplift my mood. I hope the store continues to take care of its staff since they’re the ones who take care of the customers!
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September 2023 by Sarah A.
A friend had been eyeing this frozen yogurt shop, so we stopped in. Service was friendly, there were vegan and non-dairy options, and we utilized the bar seating along the front window.I'd wanted strawberry froyo, but the handle was out, so I went with a combination of chocolate and tangy. Both were icier than expected, but generally refreshing. I liked that I could add the toppings myself.
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September 2023 by P H
Flavors are ok, but staff are very rude. Suggest some training is required.
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September 2023 by Derek LeDoux
So many flies they had an employee standing behind the buffet with an electric bug zapper.
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August 2023 by robert gold
I go twice a week and spend about 125 dollars a week there getting my glace. I love the manager he is helpful nice kind and willing to help. The other staff is as well I don't know there names I wish they did. Since he has become the manager the place is sparkling clean and the staff are extremely helpful. It is always a pleasure to go there and I always tease them that I spend the most money which I do of any customer since I am hopelessly addicted to the chocolate glace and love it!! My name is Jacqueline Gold not sure why it says Robert Gold he is my husband he also loves the glace but does not go there!!
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August 2023 by Patsy Y
This store is impeccably managed. Attentive, efficient staff, the place is always clean despite teeming customers, full range of delicious flavors regularly rotated to be interesting while maintaining key core flavors to keep everyone happy. The manager, Lamire, runs a really tight ship and you can tell his staff both respect and like him. Team members like Melissa and Andre are professional, efficient and a pleasure to deal with. While the yogurt is delicious, it is the staff who make the place special and so addictive I make the effort to go every day if I can.
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August 2023 by Scott Breitbart
Nice selection of flavors and toppings. In and out quickly.
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July 2023 by Cristian Keitt
My partner and I went to this 16 handles and were so surprised by the number of flavors available! but otherwise it was a perfectly nice experience at the UWS 16 Handles the manger Lamire is a great manager and changed this store completely around its really clean and I will tell all my coworkers and friends to come back
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July 2023 by Jill Sirum
I normally absolutely love this yogurt store at the other locations. The employees at Amsterdam were rude/hostile and blatantly unwelcoming. I will never go back, and I will encourage all of my friends to go elsewhere until you shape up the staff