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January 2024 by Alexander C
worst experience of my life. Triple A towed my car to their lot. The shop charged me a lump sum of money because triple A brought it there when I didnt consent to it being brought there in the first place. The shop wouldnt let me leave, and essentially locked my car in their garage until I paid them cash. Then when I requested another tow, the man holding my car accepted it (they partner with triple A) so I would have to wait but had no intention of towing my car to my house. He just accepted it so I would have to wait and someone else wouldnt accept the job. Incredibly spiteful. I filed a formal complaint with triple A. Horrid staff. Avoid at all costs.
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January 2024 by hd hong
DO NOT bring your car here unless you are absolutely desperate, or have no issues with getting robbed blind. $260.00 part, but charged over $600, $340 in labor???? Bunch of thieves. Never again.
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January 2024 by Maria Romero
The best auto shop to take your car. Kevin and nick are the best. You get what you pay for! Excellent service
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January 2024 by Son Wukong
Pricey but they get the job done. Wish they could be neater. My car was returned with spray paint overspray on the side in addition to a rear seat belt malfunction that they caused.
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January 2024 by William Whitehead
These guys responded via my Lexus Roadside Assistance (AAA) in NYC within an hour and had me back on the road shortly thereafter!! Why I love New Yorkers!! Thanks guys!
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November 2023 by Irina Rees
Just had car inspection today. These guys are prompt and professional. Price is great too. 37 dollars for inspection - who can beat that? Highly recommended.
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November 2023 by Brandon Raymond
Criminal. Charged 3k to someone trapped in New York for a starter. Two new batteries. Only changed one battery. Car made it home. The next day it won’t run again.I appreciate the response. …almost a month later and no one can figure why it never ran again after you guys had it. But hey it ran long enough to drive home.
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August 2023 by Maria Mullally
Thank you so much for the exceptional service and promptness! Everyone I interacted with was kind, considerate of our time, and followed-through on each detail. I am forever grateful that my friends and I were able to get home to our loved ones safety and quickly after my car broke down in the city. THANK YOU!
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August 2023 by Marley Randazzo
Came here for an inspection and they tried to upsell me on a ton of unnecessary maintenance, when all I needed was new tires. Quoted me $490 for those. Got them replaced elsewhere for less than half that within 30 minutes, returned for the follow up, and they said they couldn’t see me for two weeks. Clearly retribution for not getting their service. Go somewhere else if you can.
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June 2023 by Deirdre Mercedes
I caught a flat on my way to the tunnel. I called AAA and was towed to 54th. I thought I was going to have to wait for a long time. Because it wasn't scheduled. Fortunately, I only waited a very short time before one of the Gentlemen, Nelson, started working on the car. He took extra time to find solutions as to why the tire was loosing air. He finally figured it out but since he couldn't fix the "Special" tire that day or order one because it was late and i needed to get home, so he put the donut on for me and sent me on my way. But what I really liked was that they were caring, very concerned about my will being, and made sure I was safe. I made it home. I'd definitely go there again if I have the choice. THANKS 54TH!Service: Tires
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June 2023 by D G.
I wish all the companies and personnel I dealt with were as GREAT & COMPETENT & FRIENDLY & TRUSTWORTHY as Kevin and all of the people at 54th St. Auto. In the mid 00s I had to have my car towed in because someone smashed it.They fixed it up better than when I purchased it, new.Because of the incredible service, care, communication, & working with insurance companies I returned when my car was vandalized. They insist that the insurance company inspect the car prior to them fixing it and not rely on pictures to the insurance company. Again, they fixed it and you can't even tell where. When it was fixed they called and told me they received a car part (top bumper metal strip) that although it would work, the original size was bigger and offer more protection. They said they could install the smaller one sent, but they thought I should wait until they received the proper size. I did and I'm glad I waited.What can I say. As far as I'm concerned, this is the ONLY place to go to get your car fixed.
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June 2023 by Rebecca Wolff
Brad in office always takes all my calls discuss maintenance issues and mechainal work in detail...and keeps me in the loop as far as progress , repairs and costs .Very fair pricing .Services: General repairs & maintenance
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April 2023 by Dee M.
I was going to start my review by saying "I can't say enough good things about 54th Street..." but the last reviewer beat me to it.They (Kevin, Brad, Peter, everyone up front, and the mechanics) did a stellar job fixing my car and getting it back to me in amazing condition. Kevin also helped navigate with the insurance company, and gave solid, quality input and honest advice along the way. Honestly, this place is amazing... I was tempted to take my car out to queens or jersey, but I didn't need to and i saved so much time and money from having to go out there to get the car back. It's moments like these that you realize we need all kinds of businesses to thrive in a busy place - this is the place AAA usually sends out, and it turns out it is a great place with honest prices that I would choose again.
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March 2023 by Dennis Tansiongco
Excellent experience with their towing service through AAA this morning. The tow truck driver Fernando arrived at the specified time. He was very nice and helpful.
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February 2023 by Joel H.
Was driving from Indiana to NYC when I realized my starter was kaput. Called 54th Street Auto and took our pickup in early the next morning. Diagnosed that it was indeed the starter and installed genuine Ford starter by the end of the day for $850 (they are in the middle of Manhattan after all).Everyone was very friendly and I appreciated them getting the job done same day without an appointment. Tight fit for that starter! Thanks guys!
