-
March 2024 by Elena Lorenzo
Completely renovated. Quiet with hardly any music. Two plants. Very very pretty clothes and her iconic perfume. There is also a fantastic kids body sprayLady gentleman children and babies
-
March 2024 by M Dos
Good clothes but small store. Just order online. Long line for the fitting room. But worst is I asked for a different size in the fitting room, was left waiting by one member of staff, second member offered and came back saying they didn't have that size. I went out myself and they had 2 of that size on the rack, then the staff member made up an excuse.. just easier online and no need for bad staff
-
March 2024 by Maniya Hamilton
The Staff is amazing and friendly
-
March 2024 by Professor Dr. Marios Constantinou
Poor selection
-
February 2024 by Leslie G
This location is chaos. 6:01pm and there’s 6 employees behind the registers just chilling and laughing with each other while there’s people waiting in line.I came over to do a simple return and while I was waiting in line the person that was doing the return literally saw me standing behind the customer that he was with, once he finished their returns he literally turned around and left to go join the rest of the team.Am overstaffed store, with busy lines and everyone is literally just chilling and laughing.Almost unbelievable.
-
February 2024 by Gia
Abercrombie recently moved to a very small new “flagship” store. Like other reviewers, I found that the sizing was extremely limited and the staff was unhelpful. The dressing room was filthy and had dirt caked on the floor. No employee was available to assist with sizing, so I left the dressing room three times to find clothes in various sizes. Each time, the employee in the fitting room tried to give my dressing room away. When I checked out, I had to give my email address THREE times and write my name down on a post it note so that the employee could ship me the item that was inevitably out of stock in the store. The returns policy is also extremely annoying. You essentially have to return the item in person because Abercrombie charges for return label shipping. I’d recommend ordering everything you want to try on online and then returning any items that don’t fit in person. Don’t try on anything at this store. You’ll spend over an hour trying on 5 pairs of jeans like I did.
-
February 2024 by Monica J Gibson
The people who work at this location are super friendly and helpful! They also have a great selection at this particular store
-
February 2024 by Mehret Aberra (ምህረት አበራ)
I don't understand how you have a phone number for the store, and when we call, it doesn't even connect you to anyone.I came there yesterday to pick up an online order. Only to be told that the machine is not working and they cannot look it up. They told me to call the store before coming. I've been trying to call the whole day and the phone, just redirects and gives basic information that is already online. I also called their customer service number and the person was not even able to help me. I've been given them run around, and the deadline to pick up my item is today. This is really, really bad customer service. Please do better.!!
-
February 2024 by PAUL McDONALD
Great Customer Service !From Security to Floor Staff & Cashier very helpfulThank you for making my experience super Great like the new store
-
January 2024 by Catherine Schanker
Very good quality productsI bought some 2 years ago, they haven't moved despite successive washes.
-
January 2024 by Fatimah Ayah
The service rendered to me was great.My concerns are the jackets purchased from this company.The vegan leather started peeling within a years time of purchasing. Causing me to stop wearing it.Waste of my money. That same day I purchased a shine cream jacket same style and it was great until it needed to be cleaned. The material separated the fabric creating little pockets in the sleeves of the jacket.. It doesn't look nice any longer. Not a great selection if you're looking to have a jacket long term. I know vegan leather wears thin but this was too sudden.
-
January 2024 by Getyourmindright
My kids love it..
-
January 2024 by Courtney Cole
Horrible customer service single worst holiday shopping experience of my life. Went in for a size exchange for a gift and specifically said to not refund the card as it was a gift… they refunded the card anyway because the cashier “was confused” so I got no store credit no correct size and no Christmas gifts this year. Thanks abrocombie!
-
January 2024 by Gabriel
The store is cool. The male part is very small.
-
December 2023 by Daniella Fermin
The store is nice but doesn’t have as much of a wide selection as I would have thought. Some coupons also don’t work here since this store is on 5th ave. (Idk why they do this) however, the cashiers and workers are very efficient and do their job well. I really like their fitting rooms since you can change the lighting mode in the mirror
