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November 2023 by Grace R.
This is the BEST hardware store on the east side. The second you come in, they offer help, and always make sure you get exactly what you need. Everyone is friendly, knowledgeable, and non judgmental. They've helped me find odd lightbulbs, drywall patching kits, even had keys copied (perfect and done quickly!) The shelves are always fully stocked, and the store is clean and organized. They even went above and beyond today and unpacked items from the back just so I could make the best use of my coupons. Can't recommend this place enough, I do not go to other hardware stores any more, none can compete with this one!! A++, 11/10, 5 stars.
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September 2023 by Virg W
The store workers are obtuse! Very unhelpfulNo helpful hardware store here.
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September 2023 by Ruwan J.
solid hardware store in the StuyTown area. my local hardware spot didn't have what i needed so i headed to this Ace Hardware. a staffer helped me get to the stuff i needed. the store is crammed with items. it's pretty clean and organized. prices feel high here but it's NYC so what are you going to do. this store won't turn you into a Mr. Fixit but it will serve your normal New York City dweller needs.
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August 2023 by Vilo J.
I know customer service isn't a thing for most people. But it should not be that hard to provide. From paul in painting , ignoring me and then give me a huff and a puff with a one word reply. To all other associates lacking awareness of products. To some just being on there phone trying to get there attention. I don't advise anyone going here unless you know the layout. Employees aren't the most helpful.
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July 2023 by John M.
Last resort in my neighborhood. The staff lacks the knowledge and expertise of Stuy Town and more cashiers and stock people than anything else. We all miss Vinny. On the expensive side, too.
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May 2023 by Keiki-Alexander Bailey
Hello there, Panda aka Black McGuyerThe staff was helpful and professional for sure everyone.Just came from a hardware store that try to charge me 98 dollars for dust tape and owner seem to not know how to use pay and tap system. So, I'd came here for some help and I got directed in the right direction for what I needed to fix my foldable wagon for the moment until I get a new one in the mail. But I would come here again for services and now I know what I need to fix a wagon, Thank you Ace for hiring good people and keep up the good work friends. The place by the way was easy to get around and easy to find things too.
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March 2023 by Vlad Khovan
Super nice and friendly customer service
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March 2023 by Shura Noel
very clean brightly lit store, store manager “Janet” knowledgeable & friendly very engaging personality committed to helping customers in any way necessary! Great shopping experience!
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March 2023 by Christopher Sand
These guys are awesome - fantastic customer service, friendly, knowledgeable, and fun. Plus, open to 8 pm! Help these guys compete against the big box stores!!!
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February 2023 by Ely Kattan
Frank was extremely helpful in figuring out a project. Thank you
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October 2022 by Sarah Cook
Verbally degraded by an employee (who insulted my appearance to my face.) There’s no denying it, the manager witnessed it. I was traumatized enough to call back a day or so later & the store manager was rude beyond belief. If only there was a recording of that call, it would go viral - the rudeness I experienced was so far out there. I called the owner of the entire franchise and he was very nice, but overall - wow, just wow. Never experienced anything else this bad out of the decades of hundreds/thousands of customer service interactions. I never leave reviews either but this was truly a horrible experience on so many levels.
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September 2022 by John Sand
I've been to this store multiple times and every time it's the same - wonderful employees who all seem happy to go the extra mile to help. Really outstanding service and they have what you need.
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September 2022 by Jane J Johnson
Went for carpet cutter, circular, jig saw blades, and extension cord. Was directed to the respective locations. Generous selection of each type I sought. Checkout was a breeze.
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August 2022 by Elliott Rains
Can't believe I'm reviewing a hardware store but seriously the staff here is the best. Incredibly helpful (no matter how knowledgeable you are about your project) and friendly. There are closer hardware stores to me but I travel to this one and recommend it to all my friends.
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June 2022 by Craig Hain
They had what Home Depot didn't. Knowledgeable staff and extremely courteous.