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December 2023 by Minji Kim
I visited this Acne studio store today 12/1, the store's display of products, the employee's customer care, and the product packaging for gift were so impressive and beautifully done. Staffs are so kind and helpful! Highly recommend
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July 2023 by Armando Sandoval Moron
Thank you Chris for guiding me during my time at the store.
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June 2023 by Galaxia
absolutely the most friendly and helpful associates i’ve ever met
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May 2023 by Maya H.
I'm a big fan of Acne Studios, and this location is definitely my go-to! All of the staff is super friendly and helpful, they select wonderful pieces based on your personal style and have a lot of product knowledge about the various collections. I appreciate that they don't rush you or pressure you into purchases, and the overall shopping experience is very relaxed! There's less traffic in this area, so it gives you more time to browse and selection to choose from. Highly recommend this location, especially for those who want to avoid the Soho crowds :) Also, the store design is gorgeous!
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April 2023 by Justin Kim
Really good location with a really attentive and friendly staff. Selection and stock is sometimes better than Greene St
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February 2023 by Hunter Hodkinson
I’m new to buying designer apparel, so when it comes to purchasing I’ve been experimenting with what I like and what I don’t like. Acne Studios fits my aesthetic perfectly, and so far up until this point I’ve had a wonderful time buying some pieces in store. The service at the Greene Street location has been literally superb. Aurora, Taylor, and Kaelly in particular are seriously the best and have been super patient with me as I discover what styles suit me best... Well today I decided to take a little detour to try out the Horatio Street location, and I must say I’m quite disappointed. Usually before I go into a store I do my research beforehand to see if they have the item I’m interested in in stock... in particular I had my eye on a few pieces of sale items that they still had in stock at Horatio but not Greene. I walked in and was immediately met with a cold energy. I’m usually pretty bubbly, so I asked nicely if they had some of these sale items in store. The sales associate said that they stopped selling sale items in store a couple weeks ago and that if I wanted a sale item I could only find it online. I found this interesting, as I had purchased a sale item from the Greene Street store (in person) only two days prior. I then proceeded to ask about the sale items that they clearly have in stock according to the website. They said, “well we do I guess. What were you looking for?” So it was very apparent that they simply did not want to take the time to sell me a sale item, which is very disheartening because I was very interested in buying a super dope trench coat!! I left without saying a word and I do not intend to return.I used to work retail in the city and I know just how rough it can be especially after the craziness of the holidays... Reduced hours, rude customers, etc. I get it. Right now is just not a fun time to be in retail, but I don’t think Ive ever taken this approach with a customer...Although this doesn’t taint my experience with the brand as a whole, it has tainted my feeling about the Horatio Street store. I will be taking my business to the fabulous Green Street store instead.
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November 2022 by Pin-Chieh Chen
The staff was not so welcoming..wrong attitude
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November 2022 by tommy nguyen.
i stopped by to avoid the chaos location in soho … both chris and matthew could have not been anymore nicer to me. it is just not a “customer service” but personal service. again thank you / will see each other soon!
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November 2022 by Olav Hola
I live this brand so much. Very high quality, perfect fit and great styles. Staff in store is very kind and helpful. Highly recommended
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November 2022 by Archie Barnes
Gorgeous store design!
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July 2022 by Wesley K.
Decent customer service. Was able to be attentive without being overbearing. Also good for them for using their show pieces for visual merchandising to draw people in. More of a quiet place as it is not accessible as the other brands, but I actually like it this way because it gives me a chance to focus if purchasing. I will come back again.
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November 2021 by James Tran
Visiting this store was such a nice experience! James, Matt, and Britt were incredibly friendly and welcoming. Thoroughly enjoyed the conversations with them. I’d been looking for a new cap for a bit and happy I found one here :)
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November 2019 by salih karagoz
Beautiful place with very friendly people. They helped me so much with different styles and colors. Acne studios are one of the bests for jeans in my opinion. Will go back to this location in my next NY visit.
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November 2019 by manutsav sorot
Great store, clean showcase of items, very friendly staff
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November 2019 by zoe
was my first time visiting new york, and visited this store. was greeted by Hannah, who was very conversational and happy to help, really nice to get along with and showed me different sizes of items i was interested in. she had no problem assisting me or showing me other pieces i might be interested in, no complaints for this store! left a happy customer, would definitely come back again!