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February 2024 by Grzeg Sro
Josh, Kobie and all team were great! Definitely my best experience to rent a car ever! In Europe I can only dream of such a simple and helpfully car rental. I’ll be back in my next trip to NYC!
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January 2024 by Arex arex
Absolutely good car rental company! Very nice and friendly employees. Price is a bit high but you have quality.
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December 2023 by Vlog 001
Josh and his team were great. They allowed me to cancel my booking and rebook a more suitable car. Highly recommended.
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October 2023 by Nicole Jesson
Had an easy pick-up experience and a solid car at a good price.
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July 2023 by Gary M.
Great customer service and helpful agent. We had some plans change and they were very accommodating.
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June 2023 by Nils Hartung
Very good customer service! Please consider giving all of your employees a raise :)
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May 2023 by Oliver Tewes
The People were friendly, but the car was not as expected. They offered us a Toyota 4Runner, which was really used. The seats were dirty, the car had several scratches. It has run 43.000 miles . So it was not as new as I used to with rental cars. Another car of the same class was not available. So we need to take an upgrade to get a better car, a BMW X3 instead of the Ford Edge Class, that we have booked.But the worst thing is, that they did not put my wife on the contract as a second driver, which I have paid for In my german contract. They told me it is not necessary, she can drive. But later by checking my contract and after consulting my german agent, I found out that it is better to have my wife in the contract because of insurance facts. At Alamo in Richmond I asked for putting my wife on the contract as a second driver. They told me as well that it is not necessary by state law, because we are legally married. To put her on the contract will not be free of charge. So I went away.Later consulting again my german agency they advised me again to put her on the contract due to the insurance policies. They have to do it free if charge due to my german contract.I hope to find another Alamo Station on my trip. Otherwise my wife can't drive the car.Addendum: Today I got help at Alamo at Wilmington International Airport. The Lady at the counter were very friendly and helpful. She put my wife's name on the contract as additional driver without hesitating and free of charge. That was a real good service. Thank you!It might be a state law that a spouse is automatically allowed as an additional driver, but my german car rental agency informed me, that it is necessary to write her name in the contract to have the full insurances. Maybe it is because of the additional insurances that I have got from my german contractor. So next time please put the name of the spouse automatically in the contract. That is not a big deal, especially the second driver was already included in my contract.So I gave one point more, because the company Alamo helped solve the problem.
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December 2022 by Mustafa Đerahović
It is not the usual place for Rent a car office, but the service was excellent. I rented a car for a great price. ??✅
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February 2022 by Raquel Servones
My favorite car rental. I will not rent from anybody else, if there are no cars available, I just won't rent one.There are professional, friendly and the cars are new not like other rentals where the cars are a old the cars here are well taking care off and they are attentive to your needs. I love Alamo car rental in Astor Place NYC. Is the best.
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October 2021 by Jeff W
The two woman running the front counter were amazing. So friendly and helpful. Best rental experience I’ve ever had.
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September 2021 by zab c
Excellent service, my only complaint is that they don't accept debit cards.
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April 2021 by jorgerolandin barraza
Great service and always clean
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April 2021 by Hello W.
Management can provide an updated comment for everyone else to see. Since the car I rented was given to me with less than a full tank and I was told to go fill it up myself and return it back with a less than full tank since that's what I was given...I am curious to know if this location plans to fill the rental cars with a full tank of gas before it is rented or if you have a policy in place where the car is rented out with whatever the driver before brought it back with. Thanks!
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January 2021 by John W.
A great operation and business. Mason, Tim, Rebecca, Paul, Richard, Jason, and Tina were especially helpful in our search for a rental. We almost were unable to take the car after we saw their drifting policy--but we worked things out with their professional, capable staff. And I credit Mason with this especially.
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January 2021 by Dan K.
My group of people were looking to take a fun road trip because we were feeling stir crazy. The homie Mason hooked it up phat. The service was ridonkulous. I can't understate how helpful Mason was in this whole process - we tried another rental car company (Budget) and they did not have Mason, which was a disappointment, so we returned to Alamo. We also tried enterprise at some point and to our great surprise the also didn't have Mason, real bummer huh! Thank you Mason! For real, Mason was RIDONKULOUS.
