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March 2024 by B
All perfect . Nice car, even had self-driving capabilities. Ms. Jones and Isaiah were so great and support!
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February 2024 by Mathias Rabinovitch
Great service!
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February 2024 by Gabi
Slow, rude and bureaucratic service. Reminiscent of the DMV.
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December 2023 by Richard Y
Had a great experience with AlamoIf I could give more stars I would give definitelyOffice is located in the parking lotIt was not hard for me finding locationAs a tourist, I was bit worried about process. However, staff was awesome and car rental explanation was clear enough to understandCar I received ran only 1700 milesBoth interior and exterior was fully cleanedI could feel that cars are well managed by staff membersTrip with Alamo SUV was comfortable and satisfactoryI will choose and recommend for my friends Alamo if travel somewhere in the future
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December 2023 by victoria ishaque
My experience was great. The manager took care of me, she was so helpful, understanding, I 100 percent would go back and rent a car. Thank you for everything: car was smooth/no problems
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October 2023 by Alfonso Gug
Rating: ⭐I had an absolutely horrendous experience with Alamo during my recent rental. First, the lady at the front desk was incredibly rude and unprofessional. She treated us with utter disrespect, setting a terrible tone for our entire rental.To make matters worse, the car we were given had an expired registration. Not only did this put us in a dangerous and illegal situation, but it also ruined our trip. We had to return the car immediately because we couldn't risk driving it any further.When we explained the situation to Alamo, they refused to pay the toll fees we incurred due to their negligence. What's even more shocking is that when we mentioned the expired registration, they were unsurprised and didn't even apologize on behalf of the company. This level of indifference to their own mistakes is absolutely unacceptable.Alamo's refusal to take responsibility for their mistakes and their complete lack of apology is inexcusable. They should have compensated us for the toll fees and the ruined trip caused by their expired registration blunder. I will never trust Alamo again and strongly advise others to avoid this company at all costs.
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October 2023 by Al Gordon
Had to return the car to a different location. The cost to do that was double the price of the rental....straight bullsh..
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October 2023 by T. S.
Car was super clean, Hand over procedure was very Professional.
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July 2023 by Stefan Martens
Great Experience!Wer got an Pacifica with just 1912 mi in an great condition and the Pick - Up was very easy!Thanks to Mrs. Jones who kept calm with a difficult customer on the next counter and Joe who really liked chatting bout cars!6 out of 5.At least!
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May 2023 by Avi Bashan
Great service, dropped the car without any issue
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December 2022 by G O
The attitude and absolute refusal to do anything more than answer direct questions made picking up an already booked vehicle almost impossible here. Unbelievable.
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October 2022 by Amir Fein
No troubles when I took the car and none upon returning it.Car was okay.
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June 2022 by Martijn Stoof
A very friendly place with good customers service. We got a upgrade and that went fine for all of us. Everything ready in 10 minutes. Location Manhattan.
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June 2022 by Nese
Very nice experience the customer service there is fantastic. Their is no wait time we was in and out within 10 mins. They also have a 24 hour return wich is very convient.
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January 2022 by alon lubezky
what started as a nightmare ended up great because of the amazon service of the manager Tony and Adrian! I had a minivan booked on 44th street (2 months in advance) and they shut down the place without any notice and we were lost. I walked up to 57th street and was met by the manager of the place Tony who couldnt be nicer. To make a long story short, he sent a driver to get me a minivan from Brooklyn and basically saved our vacation (with 3 little kids). Adrian at the front desk and Tony were extremely patient and understandable. Great people and i thank them.
