-
February 2024 by Brendan Voelz
Fantastic service - above and beyond!
-
January 2024 by Lisa Vollen
5 stars for the great customer service ! I have a pair of couriers and went in today and all of the team members were so helpful in making recommendations, and patient with me trying on every shoe they had :). Will definitely come back.
-
January 2024 by Jack Jo
Terrible experience here!!!They didn’t let me into the stores even though there was 2 mins left before the closing time.I even checked before I went there whether I can pick up shoes by call before arrival. They said it is okay by 6pm but didn’t let me in on 5:58pm.All I need to do was to check out because I had reservation on the shoes.I gave up seeing museum just to come here but nothing left in the end. I have to leave the states in few hours and have no chance to pick up the shoes.This experience ruined good feelings in allbirds.I won’t come here EVER again. Now I am sweating for nothing thanks to them!
-
January 2024 by Joey Sawyers
Was in and out in 5 minutes, did an exchange for a half size larger.I was greeted at the door with a warm and genuine smile, he found my order with just my email since the box my shoes were delivered in didn't come with any kind of inventory/confirmation/etc, and then pulled the new size in the same color within 60 seconds. (Even offered to throw away my old shoes, which was great!)He even recognized the pair of Allbirds I was currently wearing and told me the ones I had bought were the upgraded versions of the ones I had on ?Looking forward to replacing these in a few years ?
-
October 2023 by mister gustav
Great staff. Very knowledgeable and helpful. They were present but not too pushy on anything. Got some good shoes that I’m very happy about too
-
September 2023 by Ling X
Great service! The shoes very comfortable, eco friendly
-
August 2023 by Michael Chodroff
In an effort to support a company that is infusing sustainability into its mission, I stopped in the Allbirds store on 5th Avenue. The service there was off the charts and the sales associates really listened to what I was looking for. I actually wore my (now) old pair of Allbirds into the store and they helped me find something new that was equally as comfortable and eco friendly. The store itself is beautifully designed - lots of space and the displays make it easy to scope out all of the different styles and colors. And the color palettes for choices are great. Ultimately, I purchased a new pair of shoes and gave them my old ones so they could donate or upcycle. Didn’t need to leave the store with an empty box either. They took good care of me and this is a company worth supporting.
-
June 2023 by Liz
Walked in, was looking at different shoes and they ignored me completely. Had to go up to two associates just standing there and ask for help. I received the help but by then the whole experience felt so weird. Thankfully the shoes didn't fit so I ended my visit right then and there.
-
June 2023 by Vigna
Very helpful and friendly staff! Collection is great and seems bigger than the Soho store
-
June 2023 by Ally Maher
Allbirds, whilst not as trendy as hoka wins on customer experience. There’s a super cool lady with tattoos & grey long hair who always treats us so well being generous with her time & being really honest that’s why we continue to spend at this particular store, it’s a five for customer experience!
-
June 2023 by Pearl Grey
Collin was really patient and helpful.Their shoes are unbelievably comfortable and the store has a wide selection with a 30 day return policy. I’m thrilled to have a pair of shoes. I actually can walk around New York City in without my feet hurting.
-
June 2023 by Amy Zhang
The lady with grey hair and tattoos was super cool and helpful! My mom got a pair of those water repellent wool runner shoes, which are my favorite as well. Would definitely return for the product & service.
-
June 2023 by Zoe-Pascale de Saxe Roux
My bed bath and beyond bags fell apart in the rain while I was waiting for my Uber. A very kind woman from the store (I unfortunately don’t know her name), came out and gave me a trash bag to put my things in. I’m very grateful for her kindness!
-
February 2023 by Daniel Clearwater
It was great to visit this store and try on some of their shoes in person. The store is beautiful and very clean, and well-stocked with different shoes and sizes, plus accessories. The staff were very helpful and accommodating.
-
February 2023 by Jonathan McCann
Really helpful and informative staff- and a great showroom of quality products.
