-
February 2024 by Eva B.
The All Saints shop is big and well organized. The staff was really helpful and Christian would get me all the sizes and helped with options for outfits. It was a great experience for me and my friend. And we left with new outfits!
-
October 2023 by Alik Skripnikov
The jacket is awesome. It was my size too!!!
-
October 2023 by J
The store is not permanently closed. It just moved to a smaller location. I had a great customer service experience both on the phone and in store with the manager Wilmer (sp?) and the guys on the floor upstairs. They understand making you want to spend your money and come back for more. Thanks guys!
-
September 2023 by Kristen Svorka
I miss the SoHo space! The location on 13th Street is small, the selection is incredibly limited, and the space has no character. When I was there yesterday, the manager was yelling at an employee for saying something inappropriate in front of a customer. You could hear their conversation throughout the tiny shop - in the changing rooms, everywhere. When I got to the counter to buy a $230 pair of pants, they ignored me and kept talking. The old space used to be so great. This place is such a sad representation of the brand. I guess I’ll be shopping online with everyone else from now on. :(
-
August 2023 by Jenny Yi
Love the staff here - super friendly and informative.
-
July 2023 by Elsa Kendrick
Received the worst customer service in this store. You would think when you’re interested in purchasing a $500 jacket the sales associates would make a minimal effort to help you find your size. Instead when they couldn’t find my size in the store I had to ask them if another location had it, and the salesperson came back to report they “should” have it in midtown. I am on crutches and clearly not going to make a trip to the midtown store if I don’t know that they have the jacket. So I asked if they could call and check and the sales associate hesitated and said “I can try but sometimes they don’t answer the phone”. Then she came back and said their phone wasn’t working and did nothing else to help me. Another associate was also quite rude to me when I pointed out that they had put the wrong ribbon label on one of the jackets on the sales floor. I left so frustrated and in the end I won’t bother giving money to a company who doesn’t know how to train their sales floor team in basic retail customer service…
-
July 2023 by Young Wizard
I've been calling all morning since they opened and I no one is picking up. Im sure they aren't that busy on a Wednesday afternoon.
-
July 2023 by Yuri Feigin
Love this place, great design and very spacious.The selection, although, wasn't very big.
-
June 2023 by Andrew Wong
Decent selection, a lot of sizes were sold out in popular sizes. Store staff are really nice and accommodating!
-
June 2023 by Senka C.
I paid $139 for a straw bag, and I wonder why this brand's goods are so expensive for what they are. The bag literally started to come apart after 7 days; the straws were so obvious, and the color faded after 2 weeks. By that point, the bag had two holes in the bottom. The customer service was so bad regarding the return that I decided to keep the bag and eventually throw it away after less than a month. What type of business does not allow product reviews on its website? Allsaints!!
-
May 2023 by John D. Rosa DDS
My experience was top notch. But unfortunately the store will be closing and moving across the street to a small location due to the fact that the rent prices have dramatically increased.
-
March 2023 by Brandon
Love the wide selection. Designs are cool but some too pricey.
-
March 2023 by C G.
Crap store. Crap customer service. Will never go back. Was given a bottle of (gross smelling) cologne as a gift. Went to return it and they "don't accept refunds on cologne" ?? Nor do they give a store credit WTAF
-
February 2023 by J J
I’m a longtime Allsaints customer but will never return to this location. I had a shocking experience with a manager here, an older lady with brassy blonde hair who was mentioned in another review. Sounds like she’s been a menace here for quite some time! I’ll refer to her as Karen.In another visit, I had tried to return unworn earrings that arrived damaged. The employee told me they don’t usually accept earring returns and I had to contact customer service to authorize it. So I went home and emailed customer service, who authorized the return without issue. I returned to the store a week later, where I encountered Karen.As a small Asian woman, I get condescended to a lot, so I’ve developed a sixth sense for when it’s going to happen. As soon as I saw Karen clomping furiously towards me, I knew I was going to get bullied. Aggression radiated from her body in waves. Immediately, Karen barked that she’s heard of me and that I’d been “very rude”, which is simply untrue — I had a completely normal interaction with the previous kind employee. I told her I would never be rude to customer service because I worked retail for years; she must be thinking of someone else. Instead of apologizing for her mistake, she said "it's ok it happens" like I was the one apologizing??! tf???Karen then snapped I was way past the return date, to which I replied I was within 28 days of package arrival, which is AllSaints’ return policy. Enraged, she demanded I show her the email from customer service, which I did. Without asking, she took my phone and scrolled through it for quite some time, which was annoying. She screeched, “Customer Service can’t tell me what to do!” but that she’d process the return for me because I found a side door through customer service (I don’t remember the exact words but the implication was I found a sneaky workaround or something). I was extremely confused and told her the previous employee was the one who told me to call customer service.At some point Karen snarled, “Customers don’t know the policy but they push back because they think they do,” to which I replied AllSaints policy clearly states earrings can be returned if they were faulty, which mine were. She said something else nonsensical that I don’t remember because she had finally finished processing the return and I just wanted to leave.I was extremely confused by how a simple return turned into a hostile ordeal. I’ve been shopping at Allsaints for years and never had issues with returns. I guess this is what happens when a Karen BECOMES the manager.
-
January 2023 by Ashley Schiro
I called with some questions about exchanging an item and Mario went above and beyond, really appreciated how helpful he was, he even called another location on my behalf.
