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October 2023 by Markus Kuhn
Tried to get shirts made there. Horrible service, terrible fit. After 10 month and 3 fittings I still don’t have a shirt. Overpriced and unprofessional! Don’t go!
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October 2023 by Marta Shamailove
We get custom suits regularly and we decided to try this place as we live not far from the store in NYC. After 3 different fittings and over a year of waiting for the shirt, the shirts still didn’t fit and they agreed that their patterns don’t fit us. It took OVER A YEAR! Do Yourself a favor and DO NOT go to This place. There are plenty other places that are far better. You’ll be waiting forever for your clothes and it’s NOT even custom! They are following generic patents and pretend like it’s custom. Also! their customer service is horrendous. Go anywhere else but this place!
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August 2023 by Billy Allen
Fantastic experience working with Rolando. If you find yourself needing a made-to-measure suit, Rolando is the best. He provided insightful guidance throughout the process, opining on the style, comfort, and fabric choices to make me feel confident about all the choices that needed to be made to arrive at the final product (there are a lot!).When suit arrived, he had done such a good job with the original measurements that it didn't require further alteration. Rolando continued to provide great guidance, suggesting a few minor alterations that will make an already perfect fit into something even better. I can't speak for the other tailors, but I can't recommend working with Rolando enough. He really delivered something that was worth the costly price tag!
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June 2023 by Erin Ryan
My husband had his custom tux made at Alton Lane for our wedding and he looked amazing! Chris was so helpful throughout the whole process and made sure the measurements were perfect! We highly recommend using Alton Lane for any custom menswear!
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May 2023 by Timothy McLaughlin
Meticulous craftsmanship. Chris measured me once, and a perfectly tailored suit came back about a month later, ahead of schedule. Chris recommended styles based on my body type and fabric choice - the cut is perfect. No bunching, no pulling in the arms. Most comfortable suit I've ever had
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April 2023 by sam mecca
I had a great experience with one of the stylist, Rolando. He was the absolute best. The care and attention to detail and knowledge he has was next to none. I am even more excited for my wedding day thanks to him personally!
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December 2022 by Jonathan Pepe
Chris and Rolando are amazing, they will make sure you end up with the right fit and style. The cloth selection is top notch, and you can get basically anything you'd imagine designed and made to measure. Love shopping here!
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August 2022 by Austin Buzzell
I recently utilized AL to get a tuxedo for my wedding. I had an unreal experience. The fitting ended up being perfect and the tux ended up being fantastic quality. In addition, I had a bit of a tight timeline that AL was able to meet (3-4 week turnaround) with no problems at all. Huge shout out to Chris @ AL, who made the experience seamless. Would absolutely recommend the Flatiron AL location to anyone looking for a wedding tux!
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July 2022 by Quinn V
I'm a member of Alton Lane. I've been to their locations in Charlottesville, DC, and Nashville and had nothing but fantastic experiences. I referred my brother-in-law here because he lives in NYC for a wedding suit. He went with my mother-in-law and they were treated horribly. They refused to scan him unless he committed to spending more money than he intended and said they didn't have the book of cheaper ($800 range) suit fabrics at this location (complete scam).Needless to say, I was embarrassed on Alton Lane's behalf.
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June 2022 by Samantha L.
Lost my fiancés wedding tux and now we are dealing with that. They tried to hide it too till we started to demand information. That's enough said.
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September 2021 by Carl L.
I needed a couple suits for work. Alton Lane delivered as expected. The quality of the workmanship is absolutely amazing and the fabric is even better.
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November 2020 by Marguerite H.
Terrible, inexcusably poor customer service. My husband paid a very large sum of money 3 months ago for 2 custom made suits and, 2 sports jackets and 2 pairs of pants and to date he has only received 1 suit. After waiting and waiting he called today, and the rest has not even been ordered?!?!?!?!! That is insane! They were quick to take our money, only to sit on it, and now he will not have his winter suit until who knows when. Alton Lane came so highly recommended, and certainly isn't cheap, not that we expected it to be..... But this low level of customer service speaks to the low level of quality of the establishment itself. It really is unconscionable that they should treat us so haphazardly, very quick to take our order and money, then toss us aside.
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October 2020 by Michael Zonkowski
Always great customer service. Christina is amazing and not only knows everything there is to know about her product, but is always quick to refresh your glass of bourbon!
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October 2020 by Gregory Zannitto
Alton Lane is consistent time after time. Phill Mendel is terrific- both in style and professionalism. Phill and I have created several suits and shirts together and each time he has new ideas and flairs to offer. Highly recommend Phill...showroom is lovely too.
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September 2020 by Max Archambault
Amazing experience. I can’t speak highly enough of Phill, the guy knows what he’s doing and guided me through the entire process. Absolutely love the suit and the new location is badass. Definitely check them out.
