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February 2024 by aisha casanova
Wasted my time went all the way to the store and it’s freaking closed and google says that they are still open RIDICULOUS
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February 2024 by Alex L
Trash store with trash employees. No wonder it's empty at 230 on a Saturday.First employee was great, welcomed us and was polite.When we made it back to the men's section three employees were too busy arguing and yelling across the store about who put boot cut pants on the wrong shelf the shift before to acknowledge me and my wife. I waited by the dressing room to try something on and got ignored again. My wife went up to one directly and asked for help and the employee ignored her to her face!I yelled out for some help clearly frustrated by their behavior and my wife being ignored. Finally the one my wife approached let out a big sigh, and came to open the dressing room disgusted we interuppted them. But not before cursing me out loud enough under her breath directly in front of me so I could hear it.This wasn't just awful awful employees, these are awful human that work here.Go shop at one of the million other stores so this place shuts down.
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December 2023 by asael suarez
Good place
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October 2023 by J L
Customer service in store is excellent however the quality of jeans have dropped significantly. The last pair I purchased 3 months ago has developed holes all over from where my cell phone rests In my pocket, knees, and back of my leg.Online customer service does not work with items purchased in store which makes it difficult to find a solution. I wanted an exchange but the hassle isn’t worth it anymore, I just won’t be purchasing American Eagle any longer. Again, in store service was excellent, the people were great, dealing with the folks online may as well have been a completely different company, no help. Left a bad taste.
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October 2023 by Valeska Brandão
They close the store before the time. I got there at 7:44 pm and the store was closed. I asked the employee why they say it closes at 8pm on the website and he gave me a random excuse. They have their own rules and the information on the website isn't accurate. I needed something really fast that would not take even 5 minutes but I lost my time going there
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October 2023 by Havea ipplla
Valarie I hope you see this review, i had been in the store for 12 minutes and came across 4 employees and none said hello.On my way out you stopped me and asked if I needed anything, I was so furious but you insisted and make not one but two helpful suggestions. Thank you for Turing around my trip to NYC.Thank you again Valarie for the outstanding service.
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August 2023 by AnGVids1
Coming from the UK the jeans are great. When the girl on the door asks 'what brings you here?' that can only lead to a sarcastic answer! Should I have said 'To buy a car?' ?
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May 2023 by Kathleen Nesdale
Great store for casual wear . The clothes are the lastest in fashion with a touch of class. You can't go wrong at American eagle. This store is in a great location. Right next to the empire state building and a block from Macy's in Harold square. Excellent shopping area.
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May 2023 by Audrey Gi
Every time I have a pickup in this store there is a problem. They always send me a locker code and locker barcode and the package is never in there. They always have to Walkie talkie back and forth for 10-25 minutes to find a package they claim is in their lockers. One time my order wasn’t even there. They apologized that they could not find it even though it was scanned as ready for pickup in a locker. The staff is always nice there but the place is poorly managed. Once or twice I would say no big deal, but it’s ridiculous now. Don’t say a package is in a locker when it NEVER is. I only go to this one because it’s near my job. It’s the easiest system you can run and somehow , they constantly fail at it!
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May 2023 by Patrick V.
Have in store sign postedWith Tees selection, buy 1 Tee and get a second of equal or lessor value for $5. Got to register and Manager says they are not in charge of marketing, the sign does not mean what it says and you only get $5 off the price of the second. Could give a flip attitude. Lies covered by: not my job, I am not in marketing defense. In your face false and misleading advertising. Do not shop at this store! It is why when you look on line at other review sites American Eagle is rated so poorly. I will never waste my time in an American Eagle store again! Buyer beware.
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April 2023 by Rae P.
I'm a heavier stalky women, wear a size 12-14 jeans, depends on how I'm feeling that day. Trying jeans on or really anything is never fun. It usually makes me feel horrible about myself in all honesty. But the staff here was so supportive. Whenever I came out in a pair of jeans they really made me feel GOOD. I had such a positive experience at this location. The workers helped me find what worked best for me and I am super thankful. Amazing location, all locations should take some notes from them Totally will be back!!
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April 2023 by Melissa G.
Ok I just had the greatest shopping experience at this store! Lola made me feel so comfortable, I cannot say enough good things about her. I've been struggling to find jeans and shorts that fit and she was super helpful and checked in to see if I needed advice or a different size. I'm going on a big trip and tried on A LOT of clothes - Lola and Mel made sure I felt comfortable and confident while I was trying stuff on and it got me more excited for my trip. I don't know what the guy at the register's name was, but he totally sold me on a credit card and I don't regret it lol. I will definitely be coming back to this store!
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April 2023 by Liz Heather
Waited over 20 minutes when trying to buy something in cash because all of their registers accept cards only. No communication. Terrible staff. Zero concern for customers. Never returning here.
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April 2023 by Kali Phoenix
It small limited items but its ok
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November 2022 by Edward Blo
The worst customer service
