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April 2024 by Karoline Melo
I tried the ice cream at this shop, hoping to recapture the experience I had with Amorino in other countries. While the ice cream itself was decent, it wasn't quite as good as those experiences. Unfortunately, the service and ambiance fell short of expectations. Despite having a good number of staff, the service was disappointing. Staff seemed disinterested and unhelpful, barely answering questions. The place itself was extremely dirty, with overflowing trash cans and sticky floors. The bathroom was particularly unpleasant, the dirtiest I've encountered in NYC. Given the high prices, I expected a much better overall experience. While I might try their ice cream again elsewhere, I definitely won't be returning to this specific location.
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April 2024 by Kim Galvez
Just eat here. It's worth every penny and every calorie. Amazing gelato!
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April 2024 by Biggi T.
There are better ice cream parlors.
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April 2024 by Erin Minutello
Ordering process should be clearer. You have to go to the back of the store, order from a "tablet", then get on line. All the Gelato are not listed in the tablet . The Gelato was smoth and creamy ..delicious. best Gelato I've ever had.
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April 2024 by kaylee johnson
THEEEE BEST gelato and Italian hot chocolate around!! You definitely have to check it out!, very warm and cozy atmosphere, plenty of seating, and a variety of flavors to try!
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April 2024 by Husam Ahmad
Amazing place, ice-cream and portions
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April 2024 by Candela Fernandez
The place was packed, you have wait un line first to order from a machine at the end of the counter and when we got to order the ice-cream they were out of most of the flavors we ordered, we were 4 people and had to improvise. No one from my party got what they ordered. That's why I took off stars. Server was very nice and apologetic though, but I would not go back.
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April 2024 by Alicia Sánchez
Very expensive for the size, overcrowded and they didn't get any of the 4 ice creams we ordered right, they mixed flavors and they ran out and didn't restock.
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April 2024 by Freek de Vries
Very nice icecream
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April 2024 by Frank Ranu
I really wanted to like this place more than I did, especially after seeing the high ratings. It had a cool exterior and I thought the interior was creatively decorated. Of course that’s all fine and good, but how does the gelato taste? It was just ok. I got banana pudding and peanut butter in one cup—which I have to give them props because I got the smallest cup and they filled that thing like 3x taller than the cup. However, the flavors were bland. I did not taste one iota of banana in that gelato—unless they gave me the wrong flavor, but I did not see “bland & boring” as one of the menu options. And if it wasn’t for the peanuts in the peanut butter, that flavor would have been indistinguishable from the other. Needless to say, I will not be returning here. Thankfully NYC has many more options.
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April 2024 by たけだのりこ
The cone ice cream is very carefully made into an artistic rose flower. It's true craftsmanship!There were many types of gelato, and the horse mackerel was not too sweet and was very easy to eat.If I have a chance to go again, I would like them to make petals with multiple flavors!
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April 2024 by Zanetta Glover
The kiosk system is pure chaos in this small store! The servers cannot keep up with the number of orders being placed on the kiosks so it just backs up the store in every direction. I use to enjoy coming here after a show but it is the little things that matter. Once I got my order, I asked for a napkin. I was told they were on the tables. I get to a table, I see no napkins. Next table nothing. I go back to counter and ask again for a napkin because I do not see any on the tables. The server says no, they are all the way in the back behind the brick wall. By the way which Is behind the crazy long and chaotic lines in front of the kiosks. I simply said would it be logically to have the napkins where you are serving the ice cream or on the tables. For this price, please provide the napkins. Logical to have napkins when serving food but especially ice cream!!!
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April 2024 by Lauren
Delicious gelato, but can get very busy and their system for ordering is convoluted - you order at a kiosk but then have to restate your order anyway when getting to the counter
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April 2024 by Jazmín Selva
Really good ice cream. You have a lot of flavors to choose. The service was really good and they have automatic machines to order so the service is quite fast. You will only have to wait in case the pace gets really crowded.
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April 2024 by Ruth Duran
The place is very cozy, the ice creams are delicious, I can recommend it.
