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April 2023 by K Klock
I have been banking with Apple Bank for 15 years, and I have always been happy with them. The branch in Inwood recently moved from Broadway to 207th Street, and since then here are the problems (1) there is only one ATM and it is frequently out of service (2) the cash issued by the ATM is often old or damaged (3) the tellers are rude. My feeling is that Apple Bank considers this to be a "ghetto" bank branch since this is a low-income/immigrant community. Disgraceful.
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August 2021 by Angela Cruz
(Translated by Google) Customer service does not exist ...! two absolutely unpleasant people a man who only speaks English (according to him) and a woman with such a bad face that I felt as if I was going to ask him for something as a gift, I just wanted some information and I consider if a person does not know how to smile and because of his heavy nature he does not has a little kindness ...PLEASE do not attend public ...(Original)La atención al cliente no existe...! dos personas absolutamente desagradables un hombre que solo habla inglés ( según él) y una mujer con tan mala cara que sentí como si yo fuera a pedirle algo regalado, sólo quería una información y considero si una persona no sabe sonreír y por su naturaleza pesada no tiene un poco de amabilidad...POR FAVOR no atienda público...
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April 2020 by Sabrina W.
Here I Go again..could this branch do anything right. Walk into the bank today to make a cash deposit. There was some young (18-20) year old kid sitting on the little counter were the deposit envelopes are SUPPOSED to be. He was NOT wearing a mask and had a neon reflector vest on saying security. Did not once move when I came into the vestibule. I ask if he worked there and he said yes, he was security. I asked if there were any deposit envelopes. He said no, you can just put the money in the machine..Really?? What the Hell..I'm so over this Branch and its unprofessionalism and inadequacy!!
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January 2020 by Eduardo Quintana
(Translated by Google) Incredible to read such a negative and unfair comment from this wonderful group. Discipline, kindness, patience, good treatment, professionalism, is what you breathe in this bank.
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October 2019 by Kim H.
I like the level of personal service I receive here. That's the one advantage they have over the big chain banks. You'll have to wait on line for a bit but there is always someone to talk to if something does wrong. It's easier to get a favorable loan if you already have a relationship with them. They also have safety deposit boxes.
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December 2018 by Jose Marquez
Worst customer service ever! People don't even say hello to clients. Their faces are like if you are there to ask a favor but you are not welcome. Just to remind employees there "We are not there to ask a favor" you have a job because we decided to put our money in the bank where you happen to work. Other branches are not at all like this one. I gave a 1 star rating because there is no "0" to give.
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November 2017 by Shimon K.
Huge bank, great customer service, absolutely wonderful people there. They will take care of your investments wisely, it's just a safe move.
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October 2017 by Mike L.
I've banked for years at Citi across the street, and then Chase around the corner. Both have been so horrible in different ways that I tried Apple for my business account. I've been with them 4 years and have only the best to say about them. Fernando the manager takes a personal interest in the customers, and has helped me in many ways, including notarization.
