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August 2023 by Windstruct Inc
Very pleased banking with apple !
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January 2023 by Henna Weisz
It took an hour and a half to change a child’s account into an adult's account. Absurd. Changing banks. Do not go.
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December 2022 by Henna “HW#2” W
It took an hour and a half to change a child’s account into an adult's account. Absurd. Changing banks. Do not go.
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October 2022 by Helen B
THE WORSTSEE FULL REVIEW AT THE 4 IRVING LOCATIONZERO STARS******I have been waiting 10 days for a call back. Worst customer service!!! ?
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October 2022 by Helen Bala
THE WORSTSEE FULL REVIEW AT THE 4 IRVING LOCATIONZERO STARS******I have been waiting 10 days for a call back. Worst customer service!!! ?
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December 2021 by Barbara Brull
Do not open an account at Apple Bank I am a disabled woman that was treated very unfairly at my branch and Grand Street I was told to walk to a post office and fix my problem when they could have fixed my problem where they were without even recognizing that I was holding a cane and I had a disability they did not help me at all I let Apple Bank go I'm at another bank now please don't go to Apple Bank
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February 2021 by Oleana WD
I initially had a less than professional encounter when trying to open an account. For some reason, I thought that since it was during the quarentine that they'd be more accommodating, however there was a distinct lack of interest detectable. I was told what documents I needed for the type of account I was opening. I had a very difficult time obtaining the document due to quarentine restrictions, but did return with the document and then was told I needed an additional document. SERIOUSLY! What type of novice customer service is this? Travelled 6 hrs 6 hrs rd tp to get the document during quarentine to be told I needed another document that should have been explained in my initial meeting. As if my risking breaking quarentine once wasn't bad enough.Although it's a small community Bank it's unfortunately apparent they're not keenly interested in gaining new accounts. Decided to check reviews, and to my surprise others have also been on the receiving end of this poor professional demeanor. It's worth walking to a more accommodating bank nearby.
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October 2020 by Dr A
Warning people!! Apple very rude company. Became super unprofessional also they will waste your time and manage don’t let them !!also they will send you always to third party Finanace while they will not take “liability “ and rolls back to someone else or different financial institutions!I offer to buy form them and dispute so they Will not keep grow and loose some money not like all the scam companies. Facebook. What’s up . Twitter etcDon’t let them control you !!
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May 2020 by oleana oleana
I initially had a less than professional encounter when trying to open an account. For some reason, I thought that since it was during the quarentine that they'd be more accommodating, however there was a distinct lack of interest detectable. I was told what documents I needed for the type of account I was opening. I had a very difficult time obtaining the document due to quarentine restrictions, but did return with the document and then was told I needed an additional document. SERIOUSLY! What type of novice customer service is this? Travelled 6 hrs 6 hrs rd tp to get the document during quarentine to be told I needed another document that should have been explained in my initial meeting. As if my risking breaking quarentine once wasn't bad enough.
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August 2019 by Gladys Colon
Opened an account here because is the only bank near where I live, the worst bank ever, waited a month for the the debit card that was supposed to come within 5-7 business days and after a month of waiting I went back to the bank to inquire only to be told by the same person that opened the account she forgot to put in the request for the debit card. Unbelievable as to how such irresponsible worker is allowed to continue working in a place where she is so negligent and get away with such irresponsibility.
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June 2019 by Angel Rivera
Sandra Rodriguez did a very poor job in customer service yesterday morning. She was extremely slow, had a terrible attitude and personality, and she was not kind. This is shocking because Apple Bank has a great reputation for hiring and monitoring excellent people who provides excellent customer service. Sadly, the Management dropped the ball in this site. We want more accountability and better training for this site. Other sites like those wonderful employees at Staten Island and 1168 1st Ave are an excellent examples on how they serve their clients with respect, dignity, and kindness. I'm proud of them and I'm proud of my bank: Apple Bank.
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February 2019 by Craig Osbern
I wanted to transfer from another branch to this. Teller was hostile and taciturn; officers were listless and monosyllabic. This branch oozes apathy. It's very unpleasant. So I'm not transferring. 12.2018
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February 2019 by Susan B
(Previously reviewed, in 2018 early summer, many months ago, w/ only 2 stars, but read way down below to see my since then + now Nov. past several months updated, excellent experience + review!)
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February 2019 by Stephanie Yung
The tellers look and act like they hate their jobs. They also close at 4pm on weekdays... 24-hour banking my a$$. Their ATM technology looks obsolete.
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September 2018 by Ruggy J.
While I'm not a customer of Apple Bank, I'm a frequent user of their ATMs inside the first level of the lobby. Being that the only other sources of cash anywhere in the area originate in a bodega, it's far and away the safest and most legitimate place to withdraw money from your checking account. Never really a line, so you're in and out pretty fast. And with a grassy lawn that doubles as a dog bathroom on the weekends when they're closed, it's a pillar of usefulness in the neighborhood.
