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April 2024 by Marisol S.
AptDeco was an excellent choice to list my items. The listing process is simple and fast. Once the item was sold, the pick-up date was quickly agreed to. The pick-up crew was professional and gently wrapped the unit. Overall the pick-up process was seamless. White glove treatment indeed! I will always go with AptDeco over all the others.
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July 2023 by Natalie D.
Amazing! Purchased a beautiful table for half the price. The table came in perfect condition and delivery was great. 10/10 recommend.
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July 2023 by Elana Z.
Great selection of furniture in your area in all price ranges. Very affordable delivery. I bought a beautiful antique couch for much less than it costs at antique shops near me and other sites online. I picked my delivery date and time window and got updates online regarding the status of my delivery driver. Overall I'm very satisfied.
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July 2023 by Lauren H.
Purchased a CB2 piece at 40% off the original purchase price. It's in near perfect condition and AptDeco made the entire process very easy. I was even able to schedule my date for delivery to align with my move date. The delivery crew were friendly and punctual. AptDeco let me know down to the hour of arrival. I plan to purchase more pieces from AptDeco in the future.
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June 2023 by Clark P.
I have just had a horrendous experience with AptDeco and would highly recommend never using them.I ordered a two piece sectional couch through the website. The listing stated it was from a pet free home and had minor tearing at the bottom of one of the pieces. AptDeco on their website states they will inspect the furniture and contact you for any discrepancies. I was not contacted prior to delivery and it became very clear that AptDeco did not do an inspection of the furniture as promised by their website.1. They won't provide potential delivery dates and times until after purchase. That was red flag one I shouldn't have ignored. The earliest delivery date was 2 weeks away. Keep that in mind if you want something quickly.2. I was given a 1pm-5pm time slot. They didn't show until 7pm.3. The couch was poorly wrapped and not completely covered. As they delivered it, it picked up dirt from truck to sidewalk to hallway to stairs to my apartment.4. Once the couch was inside my apartment they unwrapped it. It was missing all of the seat cushions. 5. The "minor tear" on the bottom was that the entire bottom of one of the two pieces was completely removed on half and had giant holes in the other part.6. The couch was covered in animal hair even though the listing said it was from a pet free home.7. The delivery people wouldn't take the couch back even though it clearly wasn't anywhere in the condition that the photos showed, the seat cushions were all missing, and it was covered in animal hair.Clearly no one on the AptDeco team inspected the couch as the website promises. The people that picked up the couch should have rejected it on sight.I now have a huge sectional I can't get out of my apartment because it is too large for one person to move and it is giving me allergic reactions. The only response I have gotten from AptDeco is that they will contact the seller to ask about the cushions. Do not use this company.
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June 2023 by Jerry T.
TL;DR: awesome service, but do your own research when pricing your good.We needed to sell a couch. AptDeco has a super easy to user interface that makes listing and handling inquiries / sales very straightforward. After the sale was made, the delivery (or removal, in my case) crew was really friendly and they removed the couch without any damage to my property. Easier said than done in a tiny NYC apartment. Following that, payment to me was within 2 days.My only critical feedback was the range estimates they provided when I listed the item were VERY off. I ended up selling the couch for a lot less than their tool quoted me at but still in an acceptable range for me.
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June 2023 by Katherine K.
I had a positive experience selling a black vegan leather chair! This system works. Their team was courteous, kind and professional -- especially Sydney, Mike and McKayla. I enjoyed interacting with them, when I had questions or concerns. They get back to you in a prompt fashion and take care of business, while being friendly. Thanks so much for a successful sale and delivery, AptDeco! : ) It's much appreciated! Best, Kat
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June 2023 by Emmie M.
Overall, I'm very happy with my AptDeco purchase. It turns out they have a lot of new floor samples from major brands- Pottery Barn, Crate & Barrel etc. - for sale, in addition to used furniture. In the end, I bought a West Elm floor model for ~60% of what it would have cost new, including delivery. My delivery experience was great; customer service took care of my building's COI requirements and all the (ridiculous) other indemnifications that the building wanted signed. The delivery team was outstanding and deserved 100 stars.On balance, AptDeco's website could use an overhaul. It's frustrating to use between the pop up coupons for $10 off (?) that are only valid for a week and not being able to use the back arrow to navigate because each listing opens in a new window... the interface was terrible.A major plus was their daily search update emails, which let me ultimately nab this beautiful piece that I could not be more happy with!! Would use them again for sure next time we're in the market for furniture.
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May 2023 by Heather E.
The piece was as it was shown in the photos. They delivered and reassembled the items. My delivery team was Kirby, Cedric and Ro! Had a great experience!
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May 2023 by Hunter B.
Never got my couch. The website is broken when you try to fill out which dates for delivery saying there's an error.I had to message the seller and they were able to book a date for me.Today I waited 9 hours for it to arrive and 30min before the window was closed on arrival time at 5pm EST, I get a text saying they're almost at my apartment and to be ready for the couch.They then texted me a link to see where they are on a map. The link showed they just tried to deliver the couch but it was unsuccessful.Total scam. I paid a tip for these drivers, too. I want my couch today and a refund on the tip. I took a whole day off of work for this.DON'T RECOMMEND.
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April 2023 by R.C. W.
Found a discontinued side table from West Elm that matches the rest of my living room set. The cost was listed as $100 - I go to purchase the table and enter my credit card information.AFTER MY CREDIT IS CHARGED I receive a receipt for almost $400. The cost o their white glove delivery was NEVER included in the transaction was $260 with a whole bunch of additional fees.I wrote the seller and the company exactly 30 seconds after placing my order and they would not cancel the order. This business is a total scam. DO NOT RECOMMEND.
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March 2023 by Chris Bisceglie
Very happy with my experience with Apartment Deco! It was easy to use, their updates were timely and helpful and I am happy with the product I received! I have been recommending this site to all my friends.
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February 2023 by Lucas Tishler
It is realistically impossible to describe how inconceivably bad of an experience I had using Apt Deco. From ordering and paying for an item to be later told it was never actually available, to endless delays and no-shows in delivery despite their absolutely exorbitant fees, to their ZERO customer service and the fact they literally don't even have a phone number that you can contact. Stay as far away from this company as possible, I promise you it's not worth it.
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December 2022 by Victoria Bermejo
It was really simple and easy! From purchasing, selecting a timeframe for delivery, \\u0026 delivery itself was easy and drama free. I definitely recommend this site \\u0026 all what it offers.
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November 2022 by Chase Gilliam
The chairs I ordered arrived super quickly and in great shape. I was able to quickly confirm with the maker that they were authentic. The seller had good photos, and I’m super happy with the experience.
