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January 2024 by Lakeesha Tillmon
Ashley Santana did an amazing job helping me on 1/12/2024. She was patient and kind and listened to my needs and delivered. She knew and understood the inventory. I was lucky to have her assist me today!
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December 2023 by jules jurgensen
I went inside to purchase a new sleeper sofa bed today and Alnieshia the Sales Manager went above and beyond to help me with the order.From the start, she was very helpful and approachable which made me feel comfortable and wanted as a customer.The purchase went smoothly and I look forward to the sofa arriving soon in my new apartment and I also look forward to purchasing more furniture in the future from Ashley Furniture and hopefully the wonderful sales manager that helped me today can do so in the foreseeable future!Warmest Regards,Julian
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December 2023 by jay patel
Keysha was super helpful in our search to find a couch for my apartment. She did a great job showing us couches that were tailored to my needs. Highly recommend visiting here for your furniture needs.
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December 2023 by Alberta Morgan
I had a wonderful experience with several associates there including the person who sat down with me and explained my options onto the person who completed the application process. I had wonderful conversations with the members as if we had known each other before. All staff very professional and courteous. I am very excited about my merchandise. Great experience.
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December 2023 by Andrew Sloman
The sales associates are all wonderful to work with, especially Lyndon. He was incredibly attentive and did a wonderful job of assisting me during my time in the store. Highly recommend stopping by!
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November 2023 by Corrine T.
ASHLEY FURNITURE HORRBLE!!!I was excited to purchase a new sofa for the Thanksgiving Holiday. It was my first time purchasing from Ashley. On my delivery day 11/18/2023 three guys came. They kept calling me from downstairs to ask me to let them in saying my intercom didn't work, but they were calling the wrong apartment! And Then once they got in they came to me and said they could not get this new Smaller Sofa (Smaller than the one I had just thrown away) into my elevator! I have had larger sofas in the past in and out of the Same Elevators! And upon looking at it I could see that it was Brown!! The Sofa I ordered was an Indigo color!! So, they were attempting to Deliver me the Wrong Sofa!!! But No mention of that! They were nasty to me when I mentioned that and that they offered no other solution! They then called their Dispatch, and that person asked me if I wanted to bring it up myself! ME?! One women by herself!! Or pay an extra $200.00 or so for a "Dismantling Service". Unbelievable. Three Lazy Delivery Men that were useless! and could barely communicate with me and offered NO solution other than to have it taken back on the truck and the Wrong sofa at that!! They attempted to deliver a Brown sofa to me that I did not order!!! I called customer service myself and No Offer to Deliver me the Correct Sofa or any real Apology. Just a refund that I hope I get soon! I will go back to Raymour and Flanigan where they have better quality and customer service. Ashley HIRE better Delivery People who know how to communicate with customers and who are Not Color Blind!! NEVER AGAIN ASHLEY!! THANK YOU FOR RUINING MY HOLIDAY, NOW I HAVE NO SOFA
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November 2023 by Vanessa Hatton
Nelly was the salesperson who helped me, and she’s AMAZING! I changed my mind on my couch several times and she never got impatient ONCE! I’m so glad I went with the Zada sofa she recommended— I love it! The whole team was friendly and kind while I shopped too. Would definitely choose Ashley furniture again
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November 2023 by Shelley Bai
Friendly staff, Lyndon was showing us around and spent a few hours helping us get the furniture we love. Extremely helpful and very patient and friendly
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November 2023 by Latoya Raquel
I had a great experience at Ashley store 117th st location in Harlem. Lyndon was my sales representative and was extremely patient, informative and helpful from the moment I came into the store. He asked me questions to assess my taste and get a better idea of what I was looking for. He provided me with details about each piece of furniture I was interested in, as well as showing me alternatives. In the end I was able to get an amazing living room set for an excellent price. Extremely satisfied and highly recommend.
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September 2023 by Ashley Peterson
From the moment my sister and I walked in , until the time we walked out the overall experience was amazing. Keisha & Mimi were awesome. The conversation was genuine, this was customer service beyond my expectation, happy with my purchase. Environment was awesome , can’t wait to go back to furnish my daughters room.
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September 2023 by Deanny
I went to Ashley because my husband love a living room set I didn’t wanted to change my couch but I gave him a chance. Went we arrived Ricky greeted us by the door and his was very nice he gave me my space to walk around and see what they have, them I went looking for him because I love that he left me alone and was not pushing for a sale . I was able to negotiate with him on the price and I got a better price than my husband got the day before I end up buying the set in total 14 pieces. He was so kind because I got there 30 minutes before closing and we left at 8:20 pm on a Sunday . Went my husband went to pick up the furniture he help to bring it down to the truck that was very nice of him . If you go to this location ask for Ricky he also left me a nice note hiding in my new couch ?️ that was beautiful of him . Thank you Ricky I love how my leaving room look now .
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September 2023 by Gerard Story
Wow what a great experience I had at Ashley. Upon entering the store I was greeted by an associate named Ricky Ward. What a pleasure it was to shop with him. He made my experience easy and was very knowledgeable. Whatever I asked he answered and if he wasn't sure he took the time to check and give me the correct information. He was also patient as I asked another of questions. This is what great service looks like. What an amazing example of customer service. Ricky should be recognized for his great service as we know many times people often complain but never share positive experiences. I will definitely shop at your East River location again.BestG.Story
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September 2023 by Ms. Jackson
Recently, I stopped by Ashley Furniture store to preview and shop for a few items. I was greeted by Lyndon and the manager of store. They were extremely informative and patient. Lyndon provided me with great customer service and detailed information about the furniture that I had questions about. I spent over an hour in the store with Lyndon and the store's manager which was time well spent because I purchased my living-room set. I highly recommend visiting the Ashley store, the entire staff is welcoming, informative, and sincere.
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September 2023 by Cutie Pie
Nelly S. from East River in Harlem was amazing. She was very knowledgeable and informative on any and every question that I asked. Nelly recommended and suggested option that I didn’t think to ask. I was impressed that she’s only been in the company for 90 days and she knows more than the average sales person. Thank you to whoever hired her and I couldn’t have gotten a better sales rep…thanks!
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July 2023 by Edwin Norales
I had the most wonderful experience at Ashley furniture store at the east river location. I was greeted by a young gentleman named Damen Long he was a great salesman never felt any pressure, answered all my questions help with any ideas I had. It was just the most amazing experience today, and I want to about three furniture stores today.