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November 2023 by Diane B.
Don't expect help from the manager or assistant manager when anything goes wrong. Example 1. The freezer broke down. My frozen item was not safe to eat. They wouldn't reimburse me. Ex. 2. The restocking of items often leaves boxes unattended in the aisles. I tripped over a heavy, small box. No one from that store was the slightest bit concerned for my wellbeing. Do they not have accident insurance? They refused to file an incident report. They even claimed not to have paper and pen to document or provide contact information. In fact, all the employees disappeared from around us as we waited for an hour for help that did not come. Disgraceful.
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November 2023 by John S.
If there was a star less than 1, it wouldn’t be low enough to describe this store.In response to the owners answer back to me today. Sorry I feel this way, check the weekly circulars is their answer, WoW! Great customer service. My response to that is, I will now report the price gouging to the Consumer Affairs of NYC to send someone to your store and see how that goes.Thanks for your solution. The next time you and your employees are outside crying for the neighborhood and the good for nothing NYC Politicians to come to your aid that you’re being closed down, we’ll see how that goes.Time for a real supermarket like Stop and Shop, ShopRite, Whole Foods and any other state of the art grocery store. This neighborhood is in need of a real grocery store, not a mom and pop store. The isles are ridiculously small and is impossible to navigate without constantly banging into other customers. Time for Change!????
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October 2023 by Parijat D.
The only thing consistent about this market is the rudeness of its cashiers and its manager. Ok at a couple years ago, one cashier was cordial to me, but it seemed like within days, the rest of them had beat it out of her. They scowl, look bored, don't communicate the total, actually don't community anything. And loathe if you have a question about a price. They actively make you feel BAD for shopping there. The guys who stock veggies and other items are very nice, as are the deli guys for the most part. But the few times I've dealt with the manager, he was scowling, rude, and unhelpful. The last straw was when I found a dead roach attached to a rice cracker in a container I bought at Ozzie's. I brought it to him. He scowled, smashed the cracker, and said "There's nothing wrong with this. That's how the crackers are supposed to look." Last time I'm going to spend my hard-earned funds there. I'm happy spending a bit more at Frank's or going around the corner to Key Foods. Key Foods cashiers sometimes have their rude days too, but they are not as consistently horrible as the women at Ozzie's.
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June 2023 by Irina Pikovskaya
Best food store on the block. Be careful with expiration dates
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April 2023 by cpnut99
Nice selection of food... A bit overrun by hipsters and yuppies and a bit pricey, but what can you do? The staff is okay.
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March 2023 by Perry M.
The amount of effort that goes into ripping off customers who shop in this store is stunning.One thing you will consistently notice in this store is that many items which are advertised as being on sale for the week mysteriously disappear from the shelves for the duration of the discounted price.You would see this happen regularly for eggs. Large eggs for a particular brand of eggs would be advertised as being on sale but only medium and extra-large eggs would be on display. Those of course would ring up at full price. This begs the question - who was getting our discounted large eggs? Or maybe were they being stored in the basement until the sale was over and they could be sold at full price?Similarly, in the produce department you will regularly see mushrooms of a particular brand offered for an attractive price of say 2 for $4. When you bring the mushrooms to the checkout they are ringing up at a different price. Closer inspection reveals that the actual mushrooms on sale are not on display at all. Some other mushrooms from the same brand are behind the sign and are being sold at full price. This begs the question again - who is getting the mushrooms that the wholesaler is providing at a discount for the week? Are the mushrooms and eggs being diverted somewhere else? Or are they just hiding in the basement until the sale is over?And then there is the meat department. Each week there are huge family value packs of chicken or pork chops being offered for sale. I see almost nobody buying these because nobody can figure out what to do with a dozen chicken legs at one time. You might be wondering how the store can possibly make a profit with so many packages of meat going to waste by the end of the week. Perhaps this is an opportunity for creative accounting? Maybe this store would prefer if we don't buy the meat on display at a discounted price.You might notice that there are two kinds of meat packages on display in the meat department. There is meat packaged by the meat producers and meat that is apparently packaged in the store with inconsistent labels (as if larger retail packages were broken down and the labels were divided between the smaller packages). Given the odd clues about how discounted eggs and mushrooms are being handled, I'm not sure I trust the expiration dates on the in-store packaged meat. Or for that matter, if I am in fact buying fresh meat as opposed to meat that has been frozen and then thawed again in the store.There is a general attitude in this store toward the customers, as if the price gouging isn't enough of an issue by itself. You start to notice after a while that whoever is glued to the numerous security cameras in this store also has access to cuing up this or that song on the sound system to indulge their fantasies of being an obnoxious DJ at a club. Ozzie's is a store where insult is regularly added to injury. Maybe we should all take the hint and shop elsewhere.We quite frankly would have been better off with the Walgreens the landlord intended to replace this supermarket with several years ago. If this store does eventually get swapped out for something else we will be just fine with Frank's Market across the street. I for one, won't miss Ozzie's.
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March 2023 by Stephen L.
This place has abysmal customer service. The staff are sullen and sometimes outright hostile. Yes, we know these jobs can be hard, as is any where you have to deal with people. But they don't even try. To them, it is clear that the customer is the enemy. The meat department is moronic. Every class of meat is packaged as if for families. As if singles and couples don't exist: you want some pork chops with bone-in? Well your only option is to buy a pak with 6 porkchops. I've asked to speak with a "manager" several times about this and get nowhere. One guy told me to "come back tomorrow morning", instead of opening the damn pak and repacking 2 pork chops for me. Horrible Horrible Horrible!
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December 2022 by Marie P.
Found the store closed at 8:10PM Saturday night! No sign posting of any emergency or maintenance problem. They're been closing at 10PM the past year yet their own store website says 11PM. How hard is it to let the public know when you are open for business? My main complaint are advertised specials that ring up at the regular price. That, and the promotions are limited to specific flavors or varieties. One needs to cross check the promotion sign with what is available. (My neighborhood has few grocery store choices if you wonder why I bother to shop there.)
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November 2022 by Mark Posey
Excellent market. Good prices and top notch produce dept.
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August 2022 by Mariana L.
This store deliberately overcharges its customers. I shopped there twice today and MULTIPLE items rang up higher attention register than was listed in the shelf, so it was a clear pattern of fraud, not coincidence and they hope you don't notice. Boxed macaroni on the shelf $3.79CHARGED $4.79Frozen entree tagged $8.79CHARGED $9.49 (BTW, Frank's charges $7.49 for the exact item, last purchased for $5.99 at Whole Foods).Cat Litter tagged $14.49CHARGED $15.49When I brought it to the cashier's attention, she just rolled her eyes at me in contempt and said "Yeah And?" She did not attempt to apologize or act the least bit surprised. She definitely did not offer to correct the situation. The second time I was in the store, and this happened again, I brought it up to the manager, who finally adjusted the price of the item, but never apologized and was not the least bit surprised.I already hated to shop here for all of the out of date product and bad attitude of the staff.I want to suppport local businesses, but thieves like Felipe Fernandez at Ozzies are exactly the reason I will use Freshdirect or shop at Whole Foods (which has better pricing and better quality).
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August 2022 by Jessie Lydia Henshaw
Associated is a grocer that cuts corners. I wish people were not profiteering from the inflation too.The basil is invariably wilted, for example, just a mess. Today I found an unopened quart of milk purchased two days ago, the 10th, with a sell by date of the 12th (today) was spoiled when first opened. The manager said spoiled milk on the 12th could not be returned. Then he changed his mind when I got quite angry, saying he always meant to exchange the product, though he had first refused. The prices are higher than need be too, selling to a more or less captive community.
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March 2022 by M L Z.
Awful customer service and attitude of employees. Whenever questioned about a product you can be sure of a response that is either "I don't know" or some snide comment. Sale pricing is on a regular basis misleading with the sales signs being place on top of items that are not on sale (the brand on sale is usually noted in very very small print on an otherwise large lettered sign). But for the fact that there are limited alternatives in the neighborhood I would shop elsewhere.
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March 2022 by Anna Adam
Great place to pick up a couple of things but not to do a big shopping. Prices are extremely more then a larger supermarket. Cashiers are not friendly at all. No thank yous or good day..
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March 2022 by Peter M
Good neighborhood grocery within walking distance. They have improved over the years.
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March 2022 by Nadime Miller
Very clean great attention by workers, very polite the cashier..prices little expensive, I just bought the sales , and a few items!!
