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December 2023 by Mirela Lejlic
Bad bad bad BAd
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December 2023 by lizzie black
LOVED our experience. I came into the store with the WORST mood ever but the associate Adrianna was so much fun in helping us and even helped me and my sister walk out with a few SUPER cute outfits! She was always more than willing to run downstairs and grab the correct sizes for me (L & XL which is rare for this area lol) WILL be coming back :)) Thanks Adrianna!!
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October 2023 by Samantha Gerard
great customer service - the woman working here are great!
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June 2023 by PK
Not even worth 1 star. Awful, arrogant and dismissive attitude from a sales woman when asked if ASTR had a guest WiFi. Was dismissed with a curt and surly aside without even looking at me. When a white lady entered the store, the same sales employee began salivating, suddenly gushing with fake greetings and smiles as her eyes lit up with $$$ signs. My daughter had chosen 3 dresses but seems service to Indian customers is secondary. I again asked about WIFI and was told to go to Starbucks. Doubt if the white customer would have been addressed and dismissed in this manner. Reminds me of the Julia Roberts moment in Pretty Woman. I went to 2 other stores nearby, and staff were polite, smiled and apologised that WIFI was not for customers. I understood. ASTR employee should learn (1) that Indians do speak and understand English.(2) civil behaviour and courteous behaviour goes a long way. This blatant racism ruined our NYC visit.
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June 2023 by Brooke O.
TERRIBLE CUSTOMER SERVICE. spent $400 on dresses and my package was stolen. the company refused to give me a refund or replacement dresses even with a police report.
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April 2023 by Itzel Mazari
Staff lovely and super nice. The clothes are beautiful. I bought a stunning dress for a wedding…I can’t wait to wear it!
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January 2023 by Tiffany H
Cute clothes and lovely staff!
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October 2022 by Joseph S.
Just visited this location last weekend, love the convenience of being able to return online orders in store! The staff was pleasant, the only drawback would be the fitting room situation. The store was busy and there are only two fitting rooms. They let my friend and myself share a fitting room, but we waited at least 30+ minutes. My advice would be if you want to try on, make sure you come off hours, or don't mind waiting. Fortunately I live in the area and was able to stop by during the week and it was pretty quiet.
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August 2022 by Karen N.
The Astr opened less than a week ago and had the opportunity to stop in with my daughter. The store is not very big, but has a nice selection of clothes and they are very well organized. There was only one store clerk, but she was able to keep up with the steady flow of customers. They only have two dressing rooms, so my daughter had to wait to try on some clothes. Service was very good and online returns in the store were super easy.