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December 2023 by Manifester Films, LLC
I recently had a fantastic experience at this AT&T store while transferring my billing responsibility. Despite initially facing some challenges at two other stores, I was fortunate to meet Surf and Danny at this particular location. They went above and beyond to ensure that my transfer was successfully completed, even staying late after closing time to assist us. Their friendly and helpful demeanor made the entire process stress-free and enjoyable. I can confidently say that this is the friendliest and best AT&T store I have ever been in and I highly recommend their exceptional customer service to anyone in need of assistance with their account.
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November 2023 by Carrieann McLean
My identity was stolen becausean ATT representative transferred all of my information to a fraudulent account. This person had a fake ID and was not verified or authorized on my account. He realized after the fact, and try to find her after he transferred all of my information to her phone.
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November 2023 by Alison Preece
Jeremiah was super patient and helpful, he explained everything and answered all my questions, and even got me on to a cheaper plan! Great service ??
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August 2023 by Matthew LeBaron
I've been a customer of this store for several years and they always deliver. No over selling, always trying to get the best possible deals, and explain everything without getting frustrated with my 20 questions.Rafiq is wonderfully helpful as is Danny.Why bother waiting on hold on the phone or trying an automated service online when you can just walk in and get this kind of great service?
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August 2023 by Dave David
Danny is the most nicest person helpful and very knowledgeable I came here with a problem and he was so nice .
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July 2023 by Craig Burchfield
Went in today to the 23rd St. location in New York due to a problem with my phone. Val, the manager on duty was more than exceptional with the service and product knowledge that he gave me. I ended up upgrading my phone as well as getting a couple other items while in the store. It’s great to see that AT&T celebrates the level service that someone like Val offers to keep him as a part of their teamThanks again for making it a great experience for me
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July 2023 by Jonathan Jossen
The people in the store on 23rd St in Manhattan we’re experts in facilitating my situation with wirelessThe phone conversation at the store with Direct TV was a nightmare.AT&T should move away from Direct TVThe customer service on the phone wasawful
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June 2023 by Jill Goldstein
Danny is an AWESOME problem solver and multi-tasker extraordinaire! Seriously, he's a PLEASURE to work with. HOLD onto to him. "Be Like Danny!"
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June 2023 by Dina Djencic
Val was so easy to work with and he took care of my issues immediately. I highly recommend coming here
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June 2023 by Scott F
Rarely, if ever, do I write a review and especially for a phone store, but I have to tip my cap to Val at this location. I spent hours trying to transfer my number with AT&T corporate back office phone calls and it went nowhere. I was beyond frustrated. When I showed up to the store, Val took care of me and he actually wanted to help. The experience up until Val's involvement was miserable, but this store location, and Val specifically, turned it all around. Someone needs to take note of Val's focus on customer service. He should be managing a large number of stores.Seriously, thank you.
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April 2023 by Sheila Larson
Val was fantastic. Solved my issue efficiently while multitasking with another customer. He was friendly and seemed to enjoy problem-solving and providing a better service for less money. It was the customer service experience we all hope for! Thank you!
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March 2023 by steve krantz
Great customer service.Everyone who works here has been super helpful to me.After the death of my wife 4 ATT stores claimed that even though i had the death certificate they could not assist me in closing out her account.These guys did it and showed great respect for my pain.Old school mom & pop feel to this store.They care about there customers
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March 2023 by Dani Alderman
Amazing help and very quick service with Val and Greg! Couldn’t recommend their help more!
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January 2023 by Lahad Ludar
So I came to the store after I purchased a new device from Google, Google couldn't help me with Zagg screen protector, I asked for help from Greg and his partner, and I asked to pay for the help, Greg was really amazing, he didn't take money at all and just help me out, without questions and with a big smile.Those guys are really amazing, and I highly recommend it for anyone who thiynks where to buy devices or any other thing to go and purchase it from them. You will not regretCheers!
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January 2023 by Maxinne Rhea Leighton
Danny and Ali are an amazing team of professionals. They are patient, knowledgable and really knew how to navigate some technical issues I had transferring complex data from my old to my new phone. It was a fantastic in-store experience with great quality service. Not just for me but as I observed for the other customers who came through their doors. PS: they play great music too.