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February 2024 by Vincent Morrison
The service I got at the AT&T store on Fulton. The staff are very professional and help
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February 2024 by Veronica Sherrard
No one is ever eager to go to a phone store but I’ve had to go 3 times this month and every single time the employees were extremely friendly, easily helped me, and made the process as headache-less as they could. They clearly enjoy working with eachother and as far as phone stores goes- this one is the least miserable I’ve been to. Huge shoutout to Lionel, Michael, and all the employees working here.
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February 2024 by Pierre S
If you're looking for reasonable service, this place isn't it. They've wasted my time twice now. Walked in last week during working hours only to be told I had to leave because they had to close the store all of a sudden to take their breaks. Okay, fine. Went back a few days later hoping for better luck but they doubled down on the terrible service by telling me they couldn't help me. Sassy dude behind the counter, Hector, had an attitude from the jump. Then went on to provide some arbitrary reasoning to not do his job. Like clearly you're in a pissy mood but customers shouldn't have to feel the brunt of it. Do better.
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February 2024 by Siming Feng
Arrived at the store at 7pm on Friday. Google Maps said the store closes at 8, but the doors were locked and no one was there.
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January 2024 by Jacqueline Chen
Hector from this location is very helpful
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January 2024 by S. J. Gore
Courteous, Professional, Focused, and Friendly. However, what moves me the most, they're very focused.
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December 2023 by Abhi Amarnani
Hector was fantastic! Patient with me and helped save our family good money with great offers for our plan :). Very forward thinking excited to visit again!
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December 2023 by L Lu
I would like to thank Hector and Rolson for their professionalism as well as the store manager Yaya for her support.I went to this AT & T store three times: to make changes to my account, to connect a new cell phone to my account, and to connect an apple watch to my account. Every time, I got consistent, amazing service. Each individual mentioned above has excellent technical expertise; better yet, when certain challenges arise, the whole team supports each other. The most impressive part is that they are very patient and gracious with me who is a dinosaur when it comes to technology. While waiting for the data transfer to happen, I also observed how they serviced other walk-in customers. Let me tell you, thumbs up! They are responsive (greet the customer and inquire about his/her needs immediately), efficient and effective! I won't hesitate to do business with them again and again!
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December 2023 by Nina
You don't think a visit to an AT&T store could be "amazing" but I'm here to tell you that this location is something special! Rolson, the Assistant Manager, is a ROCK STAR. He went so beyond in terms of helping me pick out a new phone. His positive personality, caring attitude, and just how amazing and supportive he was being with ALL of the customers was like customer service on steroids! There was even one customer who was mad and frustrated about something or other and he was so gracious, even as she bordered on rude. At another point, while my data was transferring, I watched him leap to the front door to help a sweet little old lady enter the store and then kindly and patiently solve her phone problems while simultaneously managing a bunch of other situations. You could tell all the other workers were great too, and I saw how they worked together like a team, including the door greeter and the Manager, Yaya. I could go on -- but it's businesses like this that make me proud to be a New Yorker -- you don't see kindness like this everywhere in the world - no less at an AT&T store..so I hope AT&T higher ups recognize this store's achievements with a raise and recognition -- because when you have an experience as I have, it creates brand loyalty in a way that no ad or promotion can do -- my point being that AT&T will now have a customer for LIFE all because of Rolson and his AMAZING help. THANK YOU!!
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December 2023 by Laurentiu Lacatus
VERY PROFESSIONAL ???
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November 2023 by Yoram Roth
Smart people, helped me through a complex issue competently and quickly. I got lucky with wait time.
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October 2023 by Richard McNeill
Manager Yaya went out of his way to help me. Incredibly nice, helpful man!
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October 2023 by Shaibu Musah
My visit to the AT&T store at Broadway and 71 st in Manhattan was one of the best regarding customer service.
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September 2023 by Gavan Vogler
David was great. AT&T are lucky to have a knowledgeable salesperson. Both lines are now working.9/16/23-Went back to have my lifetime screen protector replaced. Miguel did a great job. Also helped me with a texting issue. They are great
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September 2023 by Elizabeth Goldsmith
Jordy Ortiz was incredibly knowledgeable, helpful and patient! He answered all of our questions and was so great to work with!
