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March 2024 by Joe Gonyea
Purchased a set of speakers from the Soho store and the level of care this team put into the service went above and beyond. This group gets it, well managed and willing to go the extra mile to meet the customer’s needs. Worth going out of your way to give them the business.
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February 2024 by Alessio Petracchi
Super professional team, top products! I live my new H95!!!
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November 2023 by Chris
I needed help with a warranty. Speaking with the service team helped me get sort it all out. They were knowledgeable and listened.
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October 2023 by Andre Floyd
Great store with a lot of cool audio and video devices. Ground-shaking demos in the theater spaces. Cool NY apartment experience downstairs.
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September 2023 by Julio Suboch
A spontaneous store environment that I can say I will never forget . From the pleasant vibe to the welcoming staff Michelle the store manager really helped me find what was the best fit and I surely will be back again to see what B&O has new to offer !
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September 2023 by Matteo Calisesi
I went to the Ferrari event last Wednesday and purchased the explore and ex and I love them!
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August 2023 by James
Customer service for their warranty is terrible, I had a defective headphone and it’s been over four month, they don’t reply to emails and when I call in they give some excuse and hang up, totally unacceptable B&O, I’ve purchased many products from them for 25 years!!!
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May 2023 by Kat Nestser
Came in to the store with 8 year old headphones which stopped working properly several years ago. Chris went above and beyond my expectations in solving the issue. Best customer service I've ever experienced. Best of all, my headphones work good as new!
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May 2023 by Adriano Correa
When you buy a Bang & Olufsen you are not only looking for superior design and sound quality, but also for exceptional client service. Here is where Michele and his team from B&O Soho come in: they ensure you get the information and support you need to enjoy your new equipments to the fullest.If you are in NY looking for B&O products, visit their store. They will show you new products in detail, help you choose which model is right for you, leave the store with your equipment properly configured and in working conditions, and ensure that, if you have any problems with your new device, they will be there solve your issue in a matter of minutes.
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April 2023 by Eli Beck-Gifford
I checked out the store today to find a charging cord for my headphones. The staff was beyond helpful. Can't recommend this store/brand enough. Thanks!
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January 2023 by Adam N
I had to return earbuds to Bang & Olufsen (B&O), which one wouldn’t expect to be a big deal, but B&O corporate treats online orders differently from those made at a B&O store. And since I live on the west coast, but made my purchase in NYC over the holidays, completing the return was proving unexpectedly difficult.Then Michele from B&O SoHo stepped in and went out of his way to proactively help me when I was having trouble— he took my issue into his own hands, generated a prepaid return label, and kept in continued communication over phone/email until my issue was completely resolved. It may not seem like a big deal, but when I had a finite period to return the product and was hitting multiple dead ends trying to do so in my area, with B&O corporate etc., it made a huge difference having Michele’s support, and I'd recommend checking out the SoHo store!
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September 2022 by Lingyan H
The best customer service I had in a while. Michele is very professional and patient in helping me get the speaker I want. Thanks Michele for all your help and will definitely stop by next time!
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September 2022 by ROBERT phantom
The problem with my A 9 are the three holes in the back which were drilled to big. The cap was inserted to take up the excess space. I ordered the machines on April 10. This is there responseMark (Bang & Olufsen)Sep 22, 2022, 07:33 GMT+2Dear Robert,Thank you for your patience while we waited for a response regarding your Beoplay A9 4th Gen. GVA.We have received an update from our technical department and we would like to assist and share the details with you.As we have been informed, the unit may have some defects and we would like to recommend reaching out to our nearby retailers to see if they can provide assistance with the repair. Please use this link for our store finder. Please note that our retailers are independently owned and operated, in case you may need more assistance from what the retailer can provide, kindly let us know so that we may check our options.Please let us know if there is anything else we can help with.Kind regards,Mark | Bang & Olufsen Customer Care
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September 2022 by Joshua Chen
The store is located in the heart of SOHO. Beautiful store with a nice sound room for the full experience. Everyone here is very knowledgeable and friendly, just ask the question!
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August 2022 by aharon boord
I'm very pleased with the bang and olufsen in store experience. The service was excellent and everyone was very kind! I definitely recommend giving their products a listen!