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November 2023 by Dmitrii Kraev
This is the best BoA department in NYC. I have to travel Downtown, but I am always satisfied with my interactions with the staff. Very friendly, competent and communicative staff. I don’t have a high level of English yet, but the guys are always patient, they try to use easy vocabulary constructions - a special thank you for this! For almost a year of service in this department, I did not have any unpleasant experiences; they always tried to help me and explain everything in detail. My last visits I talked with the senior banker Kevin, unfortunately I don’t remember his last name and although I had previously been served by different employees, lately I prefer him, thank him very much for his work! Such an engaged employee is very rare. In general, I don’t understand why all BoA branches can’t work like this? Maybe it really all depends on the leadership of a particular department... If this is so, then special thanks to their boss! Guys, I am your client for life))
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November 2023 by Isreal Babatunde
Very big place and good staff
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August 2023 by Diana
Thank you so much Norberto Giordanengo!He helped me with my really super problem))) He found solution, and he was kind and spent a lot of time for me!
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August 2023 by FAMILLE FSE
Pratique juste à côté du taureau Vous pouvez retirer du cash pour 3$ de frais pour 300$. Ne prendre conversion sans les 3$, cela vous coûtera davantage car le taux sera moins intéressant.Payez en cash vous fera faire des économies car aux USA vous aurez des frais US même avec une gold.
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July 2023 by Asher Sklar
They are not acting in accordance with CPLR 5222(a)
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March 2023 by Tamar Pitalskaya
If you are new (not only ofcourse) in NYC and make first steps for your bank and credit history, guys in this branch will make everything to help you to open deb/credit cards, make an explanations of every details of bank procedure.. Andrew Rivas and Abderrachid Elhimeur are the great helpers ?? Thanks and good luck to you all!
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March 2023 by Salome Tsurtsumia
very friendly and attentive staff, especially Abderrachid Elhimeur. I recommend this branch to everyone.
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February 2023 by Artem Shakhov
Best service I've ever had in a bank.
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August 2022 by Aldio Primadi
We had an excellent service and assistance by Norberto. He helped us, 2 new international students, to open up bank account seamlessly. He made sure everything is taken care of, which includes but not limited to our mobile and internet banking, as well as credit card application. He is funny but thorough at the same time. We took a bit of his time until after 5PM and he didnt seem to mind at all. Thank you so much!
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July 2022 by Marni R.
This bank never has enough people working especially when clients come during a short lunch break. And stop taking people out of order who are waiting in line for a teller. Shape up. It's called the Financial District, folks. BoA should be embarrassed.
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September 2021 by Jessiesss._
Very rude, just answer they dont have a restroom for customers.
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June 2021 by Melissa Tamulones
Jonathan greeted me immediately and handled my concerns within minutes. Quick, easy and very welcoming! Thank you Jonathan!
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February 2020 by Gabriel Meneses
Every time I come here the tellers are inattentive and today, no teller at the Windows for a good 10 minutes while customers waited to be seen. Go to another location if you are able to.
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January 2020 by Sakura N.
You'd think this location would function better, as it's by WALL STREET. Made an appointment for 5:30pm only because I need a temporary debit card due to fraud on my old one. It's now 5:54pm, and I'm still waiting to be attended...
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January 2020 by IRINA YUGAY
Horrible customer service. They don't care about their clients.