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December 2023 by Rajiv Lahens
This is a terrible representation of the Bank of America experience. I was profiled by David the manager who refused to give me access to a transfer of my funds. Truly unprofessional and unforgivable for a bank. I provided my account details and ID and was still turned away.Go to location on Canal and Broadway.
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September 2023 by C B
The most regretful thing I have done was opening a business account with BOA. They are TERRIBLE! Especially the customer service. I eventually closed my business credit account today after arguing with the specialist. Super unprofessional!!!
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June 2023 by Sid&Saul
This is a Great Bank of America Branch. I think the standards have dropped so low that the provision of basic services is now extraordinary. Multiple Tellers. No Line. Fast Service. Money. Air Conditioning. Places to Sit. No Staff Standing Around Doing Nothing. Great.
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March 2023 by John Wu
Many ATMsClean and well lit
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November 2022 by Cait B
They keep calling me for no reason. I do not have an account with them, nor do I live in NYC. I’m so annoyed.
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November 2022 by ANNA LEI
This is my favorite Bank of America branch. I used to work near by and always went there for help or purchase BOA products. Even after I moved to another area I still go back. I have met 5 different people and all of them are patient and nice.
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August 2022 by ashraf khalil
I was there from 1:10 pm to 1:30 pm waiting for customer service to help me . supervisor was in the office with one of co worker they are talking about stories.I was sitting inside the bank there is no business just talking talking talking and they left the customer outside in waiting hall .during this time there is a guy with black T-shirt come to open a new account and they told him we are busy and the bank is empty after I met the supervisor she told me don’t accept any global trade this documents I never hear about it . I said just help me to find where can I send it .she called nice girl and smart very nice was helping too much .she know what I want and trying to help but supervisor didn’t give her chance to do more help and took the paper from smart girl and gave it too me and stand to ask me to leave the office she was very rude she was not dressing the formal dressing like all people working over there
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June 2021 by Christian T.
Just had the most singlehanded racist bank experience of my life trying to cash a business check. Unsolicited financial advice and 3 bank team members to cash a check I've previously deposited there. Disgusting.
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March 2021 by Kesly Luo
(Translated by Google) I waited here for twenty minutes and no one came to receive or ask questions. The people in front and back of me waited impatiently and left. This bank really doesn't care about its customers. Spicy chicken(Original)我在这里等了二十分钟没有人来接待或者询问 我前面后面的人都等的不耐烦走了 这家银行是真的完全不在意客户的 辣鸡
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January 2021 by Guangfu Lin
if i could give it zero i will and i would never come back here again.the services was unacceptable.
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March 2020 by Jing K.
SLOW with no emphasis on customer service. I needed a financial authorization and disclosure form filled out and was standing first in line at the customer service counter for over ten minutes without being asked if I needed help. Of The two men working customer service, one kept printing stuff out and walking back and forth while the other had a costume but was on hold on the the either time. At no point did either of turn to look up our make eye contact to ask what I needed or any of the other 2 people waiting behind me. It wasn't until Angelina the Customer relations manager came out was I acknowledged. Angelina was great and had me in and out in minutes.
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November 2019 by maga lino
worst BOA ever been to. Rough service messy management. There’s always 1 window open with long line waiting...
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July 2019 by Jordan R.
Worst Bank experience in the history of my existence. Just tried to DEPOSIT an official check into my mom's account to get her through the hard times. Teller and manager said the name on the check didn't match what their system showed and implied it was missing her middle initial. Had all the other info right, but ok, FINE. Walked back to Chase, got another official check with her midden initial added (a 20 min process). Went all the way back only to find that now the entire name doesn't match their system. Then the teller says they have my mom's name in the system but it's not tied to that particular account number. What in the actual f*ck. Seriously? In this f****** day and age where money is all just arbitrary not backed by substance, let me just deposit a check into a goddam account.
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July 2019 by Maggie Luo
The staff here looks like they hate their lives lol
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January 2019 by Terrence M.
By far THE WORST BANK OF AMERICA BRANCH....EVER!! One goddamn front teller and two lazy a** bankers standing and chatting. Who hires these people? Worst bank worst employees! Avoid this branch and save your time.