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January 2024 by B K
Came in to use the safety deposit box and they didn’t even close the gate, felt very unsafe. It’s not the type of professionalism of years ago. I’m glad they’re closing this branch.
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January 2024 by Rose G
I needed help regarding transferring money to another financial institution. I did a "walk in" to the financial center @72 2nd Ave, but was not accommodated after a 30-minute wait. What is wrong with this picture? I then requested an appointment for the following day with manager Travis who agreed to accommodate me. I arrived early the next day and had the very good fortune to work with associate Freddie. What a credit to to Bank of America! Freddie was patient, attentive to detail, intelligent, articulate and had stellar interpersonal skills. I intend to work with him in the future.
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November 2023 by Carly B.
the WORST BANK EVER ..try calling them to ask a question about your cc bill.. they NEVER PICK UP THE PHONE
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July 2023 by Mike Tolkin
Great service here, esp. with manager Trav!
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June 2023 by Elvis Roper
The woman at the teller named Sandra did an amazing job with helping me figure out how to replace my debit card and get a temporary one on my phone right away. I had no clue that was an option! I was very nervous and needed a lot of assistance. She guided me with this Siri like thing on the app called Erica. Thank you Sandra! You’re a life saver. I may need more help in the future.
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June 2023 by Patience In Progress
I never do reviews but I walked in yesterday for a simple Cashiers Check to pay my rent and security, the associate Freddie ended up helping me out with more than I could’ve asked for in a quick and convenient way on his iPad. He showed me a few ways I could waive some fees, updated my address, went over a few of my financial priorities and even replaced my damaged card. Top tiered service amongst the whole staff here considering how busy it was when I walked in around lunch time. They could definitely use one or two more people. The manager Travis was also extremely cordial and professional by checking-in with me afterwards when I had additional questions. I will definitely be coming back to this location. They changed my view on BofA for the better ?
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June 2023 by Wing zheng
Very poor service, every time I deposit my check in the ATM machine, it doesn’t work. And I go to the counter for it, the receptionist her name is “Sandra “,keep me wait for more than 15mins on the line. And she just chilling with the guy already done his service. After I walk to her, she just show me her poor attitude. Such a shame for hiring her into Bank of America. Her name is “Sandra”
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June 2023 by Global Guest
Staff and manager at this branch are great! They’re friendly and knowledgeable. The manager went out of his way to help me in a time of need and I appreciate that.
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June 2023 by Gael Segueda
Came in to get a few things adjusted and Travis was my teller. He took his time and walked me through everything I needed, even though it was the end of his shift. He even helped fix a document that another advisor got completely wrong.
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June 2023 by Toni M
Came to this location for help on my account and Travis took the time out of his day to discuss my options and make sure I was taken care of. Will be coming back here if any other concerns arise
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May 2023 by Jo Lee
Hey, love the service from Travis B Valentine. He is friendly & very helping, make me a very happy customer. He managed to help me with debit card, statements & online reset. It safe me time calling. Well done for the great service. Thanks Travis
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March 2023 by Jessica H.
Justice provided an excellent customer experience! When the bank tellers were busy he jumped in to complete my transactions, so I didn't have to wait - thank you Justice!
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February 2023 by Mia Miller
Travis Valentine was SO HELPFUL when I had an urgent request as the 2nd Ave BOA was closing on a Friday afternoon. He could have easily turned me away but he was kind enough to stay late and help me in a very efficient manner. Thank you Travis!
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June 2022 by Cecilia Zhu
Slowest teller service I have ever encountered at a Bank of America in my entire life. Avoid if you can.
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February 2022 by Melissa Anders
Unfortunately the branch manager is rude. Just go to the one on Delaney, there are more employees and you won’t have to deal with her scolding.
