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February 2024 by Enric Arimany Pérez
CHASE BANK IS MUCH BETTER. At Bank of America they are ZERO PROFESSIONALS. I spent an hour and 20 minutes holding the line while they took me through different departments. The person who was supposed to help me left me waiting for 30 minutes, he never came back to help me and I had to hang up. THEY ONLY CARE ABOUT YOU WHEN YOU HAVE TO OPEN AN ACCOUNT. Then they never pay attention to you.
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November 2023 by Lauren C
Rude staff, very unhelpful, have policies distinct from what is shared on the BoA website and call center customer service.
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September 2023 by Gabriel Yohendran
The location is understaffed. I can see only 2 employees in the whole place.
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August 2023 by Dariel Diaz
Came over for small business services and advisement. Great service and super friendly staff. Highly recommended. Props to Rafaelina for going above and beyond!
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June 2023 by Catie K.
Had a great experience here today. Very clean, respectful and patient staff. Mauricio is the best!!
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May 2023 by Seva Abdullaeva
I want to thank Mauricio Nunez.He is an excellent professional in his field. He helped me in resolving my issue.Bank of America should appreciate employee like Mauricio Nunez.
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May 2023 by Natalie Brady
Answer the phone at this location or don’t have one, please. I’m traveling and was trying to see if I’d left a set of keys there. No one will even answer to put me on hold.
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April 2023 by Robert Rzeznik
Very clean place Mauricio Nunez is the guy you need to see he can help with pretty much everything
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November 2022 by BJW
I entered this branch today at 1:30, 30 minutes prior to the 2:00 pm closing time. Upon reaching the teller window I was told they could not help me (interesting choice of words) when I asked why, I was told "we decided to close early today". When asked why again I was told because "we want to".It's inconceivable to me that the associates in this branch can be that disrespectful, discourteous and just not care about their careers, their performance, BOA and certainly not the customers. Unbelievable and sad that once again a national bank brand allows such behavior in a predominantly minority neighborhood.
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September 2022 by Badrinath Kumar
Service at this business center is unbelievably poor and quite often the banking center will be closed without any prior notice. On Aug 15th (Monday) all the staff were present but our deposits were not accepted at the teller counter stating that there are shortage (!) of staff. On Aug 16th (Tuesday) the business center was not open again and we have to scramble to another center as there are some deposits to be made by the day.This incident is not a "once in a year or so" event, quite often the staff will not be there many services. In fact this neighborhood has lot of small busines and most of them use BOA.Hope, someone at BOA will address this grave concern to help the customers.
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September 2022 by Wilfredo Reyes
The customers service is one of the worse compared with other bank or branchThe ATM area is always dirty and a bunch of homeless sleep at ATM area, is not surprised that they don’t have a cashiers service at the branch, as a business account costumer I’ll rate it (0)
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September 2022 by Row Rich
Worse bank experience. They think everyone goes there to scam.
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July 2022 by ronnel jimenez
This is the worst BOA, Franchise in NYC.I have been a customer for more than 10 years, and the lines are horrible, and wait time are so long and most of the time you can see that, the reason it doesn’t make sense.If you can go to another branch, please do.
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May 2022 by Francisco Alcantara
Short staff, it take to much time for a simple process, the bathroom is not available even if you are doing business with them.
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March 2022 by Miguel Nivar
I when to 2 other branches and only this one understood how to get me in and out fast. All thanks to Katty P. (front greeter) was wonderful and knowledgeable.
