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July 2023 by Krishna Datta
I had a problem with fraud and they helped me, even though it took longer than expected to figure out. Praise to Julia in specific she went above and beyond for me.
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April 2023 by Las Recetas de Lucy
I was fortunate to come across this agency. I initially intended to book an appointment with a new small business banker. However, to my surprise, the agency manager James Holman went above and beyond to assist me and arranged for me to be seen that day. I accomplished much more than I had anticipated, and I am now pleased to have a new banker named Obi Njoku, who was exceptional in her approach toward me. She was empathetic and highly efficient in her work. As a result, I will return to this agency for its excellent services.
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February 2023 by skymorality
The folks here are decent but I've encountered some major concerns with Bank of America and I'd say it's not worth risk to open an account with this bank.Bank of America have some serious structural security/customer service issues. Bank of America decided to arbitrarily closed two weeks after opening. Their closure of my account now shows up on ChexSystems and I can no longer open up another bank account that uses ChexSystems (e.g. Synchrony rejected my application to open an account because of the Bank of America record). 80% of banks uses ChexSystems score to determine whether to let you open an account with them. It's diffrent from your credit score report. My credit score via (Experian) was and still is 800 plus with decades of relationship with Chase. However, ChexSystems shows my score at 599 because of the Bank of America closure. There is no reason given for the termination of my account other than "business decision", there is no way to appeal or talk to anyone who can reverse closure. The worst part is now I am unable to open up a new bank account with any other bank due to the ChexSystem record that a Bank of America account was closed. Imagine if I didn't previously have a few other bank accounts and this happened, I'd be locked out of the financial system for months. You can look it up online, lots of folks talk about Bank of America closing their account for "Business Reasons".There's also some other concerning inconveniences and security issues (e.g. Passwords cannot have any symbols like "@"). That makes your password even less security. Their website is counter intuitive, I got several error pages trying to transfer money from Chase (I think the errors triggered my bank account closure). You also have to opt-into two factor code, if you can find where the opt in is.... it's not an automatic prompt. There's no option to select "Trust" computer, after logging in from your personal computer so you'll be getting a code each time you log in which is a nuisance.It just feels this bank is stuck in the past and does not have the technology platform to transition into the digital age. If you're looking for basic brick and mortar service (e.g. teller, checking writing) it's probably fine. But man, I was not lucky, I literally can't believe this happened to me.
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December 2022 by Victoria Chou
Thank you so much for your patience in helping us, Destiny. we do appreciate solving our problems ❤️
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August 2022 by Rosalina Medrano
I recently had the pleasure of spending some time with your Relationship Manager Lending Specialist Jordan Montilla and wow was I impressed! Jordan was kind and efficient in her work and really showed great patience in answering all of my questions. At no moment did I feel rush. Jordan took her time to get to know me and build a great customer relationship with me.You need more associates like Jordan.
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August 2022 by kierstin mayes
Jordan was so professional and helpful when i came in. Her customer service really made a difference for my perspective of BOA. She was knowledgeable and helped me navigate the app showing me things like lifestyle plan and seeing my statements. She is an absolute asset to this branch.
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May 2022 by Huiung Jeong
I am impressed by the service of Anmol Sultana at this bank branch and leave this review. The service she provided was perfect and gave professional and enthusiastic answers to any questions I asked. Even though I visited at 11:30 a.m. without any appointment, it helped me perfectly without having lunch. I was moved by her attitude and professionalism in her work, and I intend to use BOA for life.
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April 2022 by 정희웅
I am impressed by the service of Anmol Sultana at this bank branch and leave this review. The service she provided was perfect and gave professional and enthusiastic answers to any questions I asked. Even though I visited at 11:30 a.m. without any appointment, it helped me perfectly without having lunch. I was moved by her attitude and professionalism in her work, and I intend to use BOA for life.
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April 2022 by misuk kim
I think it's a blessing to meet Anmol. For me without making a reservation, she solved all my problems with a smiling face for more than an hour. I will only use this branch in the future. She's my heaven.Thank you again, Anmol ?
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February 2022 by CoCoBear
Recently I like to come to this location because the nice teller, but NOT today! I just from there today @1pm, its a different teller, She said im not allowed to withdrawal! I have to come back tomorrow because of the money on my account is still “processing” , she said i only can do debit card transaction! if i can do debit card transaction then why not withdrawal??!! its business account NOT personal account! I always made a withdrawal every friday because of my business received the payment every friday, i NEVER had any issue all this time with “processing “ status for many years! if i can see my balance on my end its mean my money is there! but SHE keep insisted im NOT allowed to withdrawal! i said i ALWAYS allowed to withdrawal! she said if you want you CAN go to other place?? of course i will go to my usual location @750 3rd ave (They closed last few times, but today open) with the nice service from the teller and other staff as usual , and i can leave with my withdrawal transaction! im withdrawal with my own money, NOT BEGGING to give me money ! She need more training!
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December 2021 by Vilma Kelly
I’ve dealt with this branch for about 2 years now, I come in twice a week every week for business deposits. Jordan is always extremely helpful, gets everything done quickly and efficiently and I always have a large stack of checks for several different accounts, and there’s never been an issue. When there has been an error on my end, Jordan and the other associates have always been so helpful in aiding my corrections or providing me with copies. Great work!!
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December 2021 by A Fed
This branch has outstanding customer service. I am particularly happy with the professional service that Jordan provides. She always welcomes me with a smile and is an absolute asset to Bank of America.
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December 2021 by Lara Kroft
Anmol Sultana she is the one who helped me get a loan with ease without any unnecessary questions. thanks ny huge. not only she is here everyone is very friendly and helps everyone at once. they are just a super team
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December 2021 by Anubis Abaddon
I would first like to thank Bank of America for hiring Mr. Yohans Daniel at The BOA located on 345 Park Ave, New York, NY. Not only is he intelligent, he's also patient, courteous, hospitable, and professional. He is the Caviar of all Bankers that I've encountered. Five stars for Mr. Yohans Daniel and The 345 Park Ave BOA Branch.With Respect,Anubis Abaddon
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December 2021 by Jeffrey Levenberg
Yohans Daniel is just about the only friendly NY Rangers fan I've ever met and he processed a Flyers fan's new bank acct in a cordial and efficient manner. Warmly recommended for private and business banking.
