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September 2023 by Daniel Wheeldon
Overpriced and unreasonable I'm afraid to say. My wife bought a cheap tape measure (for $15.99), the exact same available elsewhere for $4.99. When asking for a refund, they said it couldn't be returned since it could have been used. It was unused and still in the packaging. (Since it could be used without removing it from the packaging they said that counts!). This sort of poor service bugs me enough to leave a sour review, but I don't feel good about it.
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September 2023 by Echo L.
I go to this store almost every other day. Yes they are pricey - it's New York. It's the UWS. That's to be expected. But they are so darn convenient. And yes the staff aren't the warmest or fuzziest, it's a hardware store not Brandy Melville. Look, in my experience it's a good place for a quick one or two item purchase. A key cut. In 'n out fast. Nobody is starting relationships here.
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June 2023 by Eleanor Briggs
Ray was so helpful and kind! He helped me remove harmful screws from a toy for my son.
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May 2023 by Kevin Alger
The BEST! They have almost everything. They are knowledgeable and helpful and always allow for exchanges or returns. It’s a pleasure to go in there!
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March 2023 by Willie Matthews
I love shopping my local community and even more when it comes to hardware. Great shop and extremely helpful staff.
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February 2023 by R Farid
Awesome store. Well lit, we’ll stocked, reasonable prices. No more need for long trips to Home Depot on the East Side.
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January 2023 by T S.
Don't mind the high prices for the neighborhood convenience, but the rudeness was ridiculous. Will plan better in the future for hardware needs
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December 2022 by dll
in and out with 2 new keys in less than 10 minutes. $3 each was a good price. guys friendly.
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November 2022 by Sof
Very good coffee and the cruller was excellent!
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September 2022 by Liz M.
Extremely friendly, helpful staff, excellent inventory, mostly reasonable prices, given the prime location. This place is my go-to for all hardware needs.
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July 2022 by Dennis Ng
Terrific, super helpful staff! Thanks for helping me out with the thumb screw for my bike
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May 2022 by Piper Maranjian
Since undergoing new owner or management a couple years ago, this place is my jam. I’ve always had someone to assist me if needed and have been pleasantly surprised by my experience here.
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May 2022 by Paul S
What would we do without a mom and pop hardware store in the neighborhood. Very thankful Beacon still exists amidst all the gentrification. I was able to find specialty screws and a good selection of supplies for a DIYer such as myself.
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April 2022 by Mitch G.
Is this a hardware store or a pet shop??? 3. Unattended large dogs were running around, getting in my way, slobbering and rubbing up on me (in dress work clothes) as i tried to shop. I make efforts to shop local but that is just not acceptable to me. This, plus limited stock and high prices equals one star.
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March 2022 by Xtiben G.
They got everything that I need excellent costumer service My personal opinion they are better than old Beacon