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March 2021 by Diane Whittington
Had everything, I was looking for in kitchen decor! I think at this location it might be closing or doing inventory for Summer.
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March 2021 by Natalie R.
This review is for Dwayne the Manager. He went out of his way to help me today. You don't get customer service like this anymore. The store was closing last night, and he told me to come back today and he would help me. That's exactly what he did. He could have dismissed my issue, but he went above and beyond. Thank y'all so much for hiring someone who cares! Truly.
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March 2021 by La Toya J
Customer service was good. They were very helpful. And had patience first time my son used his own card. Will be back.
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March 2021 by Yvette
Clean & orderly store, even though it was less than an hour before closing. Great, high end products that I've seen on line & wanted to check out in person- pots, pans & Breville juicers! Loved it.
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February 2021 by cuba58 H
Well i bought the Rowenta iron for a very reasonable price. The original price was 99.99 but it was on sale for 79.99 then on top of that I added another 20% coupon.Love it, great saving.
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February 2021 by Andrea John
Store is not as well stocked as it's counterparts in other areas. Can never order online and pickup from this store. Escalators are always out of commission. There was only one person working the floor this evening and she was also the only cashier. Would never happen in other areas.
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February 2021 by Gabrielle Moe
I love it we need additional stores on 125 with household items I enjoy shopping there.
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January 2021 by Melody de Castro
Scored with a great sale on candles! 60% off plus my 20% off coupons! ??Cashier was nice and friendly.
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January 2021 by Lady B
a fun only wish they had more paper goods I don't think they have a variety of items like they have at the other stores
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November 2020 by Shirvey Cintron
Worst Costmer sevice bought a macwave an stuff they was too lazy to wrap it up so i can carry it with me out the store !!! I almost fell
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November 2020 by Shawn Schoonmaker
Nice variety of products at a reasonable price and there's a TJ Max, downstairs.Cashier's are quick and pleasant.
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November 2020 by Erik J. Christensen
I would use a zero star rating if possible. I ordered a same-day delivery item and when the order arrived the next day, it had my information on the bag and inside were two items I did not order. They were an order with a confirmation for someone in Florida.Then, I called customer service and spent hours (not exaggerating) on the phone with a customer service agent that was not helpful. She told me that my package is out for delivery...it wasn't. She then told me to return the items that I received by going to a FedEx to drop them off which just creates work for me that is a result of BB&B's failure. She then said that they would replace the item I ordered after they received those items back in 2-3 weeks. Are you kidding me? I ordered a same-day delivery item. You give me the wrong item, and now I have to do work for you AND wait WEEKS to receive the actual item I ordered? How did this turn into MY responsibility?!?!I called back later to speak to a supervisor, Abby, who was slightly more helpful. She seemed to understand my issue, but then called me back later that evening and said the system was not working and she would send my replacement item early in the morning. It has now been 24 hours with no contact from Abby or anyone from Bed Bath & Beyond. I called customer service back. They put me on hold for ten minutes after I explained the issue and then they disconnected my call. I called back a fourth time and put on hold after speaking with an agent, who told me that no one is available to take my call.This is an embarrassment all the way around and this company should correct this dysfunctional operation and customer service approach.
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November 2020 by Sherry Rich
I LOVE THERE CUSTOMER SERVICE. I ENJOY SHOPPING AT BED BATH & BEYOND, I'M HAPPY THAT THEY ARE IN MY COMMUNITY.
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November 2020 by Natacha Pamphile
I ran in for a showerhead, the store was nice and quiet, the line was super short and I made my purchase and was out in less than 15 minutes. Easy peasy lemon squeezey.
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November 2020 by Erik J. C.
I would use a zero star rating if possible. I ordered a same-day delivery item and when the order arrived the next day, it had my information on the bag and inside were two items I did not order. They were an order with a confirmation for someone in Florida. Then, I called customer service and spent hours (not exaggerating) on the phone with a customer service agent that was not helpful. She told me that my package is out for delivery...it wasn't...it was delivered. She told me I could call their delivery service partner, Shipt, because they can't contact them. Again, this is pointless because I already "received" the package. She then told me to return the items that I received by going to a FedEx to drop them off which just creates work for me that is a result of BB&B's failure. She then said that they would replace the item I ordered after they received those items back in 2-3 weeks. Are you kidding me? I ordered a same-day delivery item. You give me the wrong item, and now I have to do work for you AND wait WEEKS to receive the actual item I ordered? How did this turn into MY responsibility?!?! I called back later to speak to a supervisor, Abby, who was slightly more helpful. She seemed to understand my issue, but then called me back later that evening and said the system was not working and she would send my replacement item early in the morning. It has now been 24 hours with no contact from Abby or anyone from Bed Bath & Beyond. I called customer service back. They put me on hold for ten minutes after I explained the issue and then they disconnected my call. I called back a fourth time and put on hold after speaking with an agent, who told me that no one is available to take my call. This is an embarrassment all the way around and this company should correct this dysfunctional operation and customer service approach.
