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April 2024 by Salisha D.
I am so tired about complaining to the managers at Bergdorf about the blatant racism of their staff. Can you guys please let me know why Teresa in the underwear department told me 4 times that the store was closing when I asked her to open a fitting room--but continued to help her white blond customer try panties on over her leggings in the middle of the store AFTER I was finished and hung back up my items? I'm curious as to why the store was closing for me and not her.
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March 2024 by Shaby A.
Worst delivery service around. I specifically requested NOT to use the same day/courier service since item was coming to my place of business. I prefer UPS or FedEx. Bergdorf still sends via courier and my company rejected the delivery, which I knew they would do. My own fault for ordering items from Bergdorf as this is the third time this has happened. Ordering from Saks where they have their ish together.
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March 2024 by CharlenaT
Definitely a special place to visit if you are doing a celebration while visiting NY. We had high tea and it was one of less pricey options in the city for that. We sat in the fancy chairs and it was fun but harder to see the views. The food we had was good. Definitely not 150 dollars worth but again you are also paying for atmosphere. Extremely attentive service. The lemon tarts and the chocolate cheesecake were the highlights.
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March 2024 by Porcelli
The server Daniel was absolutely wonderful, accommodating & friendly. I was very happy with the service. The new general manager was kind enough to seat us before our reservation, but the hostess every time I come, she's never smiling she always behaves like she's doing us some favor. I watched and she took another person's coat, but didn't ask me if I wanted my coat hung up. It's little things like that that ruin an experience at such a lovely restaurant. They really need to work on their front of the house staff. There Hostesses should be so spot on and they are not.
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February 2024 by DeniseB
I had a great experience, as always. I always be treated like a Queen at Bergdorf. The services is outstanding as well as the food. Carina the server is a great lady and person. Give her a major raise.
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February 2024 by Buddy S.
After repeated requests to stop emails, I continue to get this unrequested communication to sell me garbage. The Unsubscribe does not work, calls do not work. BG has been unable to tell me how they got my email. I can only suspect they sole it from somewhere. If this company cannot even manage emails, they cannot be trusted to with your business.
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February 2024 by MadameSmith
I adore BG, just one note. They need to clean the wallpaper. I was sitting at a two top by the wall and I saw that there were droplet stains from drinks that somehow landed there. I think a little cloth with water would fix that. You don't want to see such things at Bergdorfs. It brings down the tone that is otherwise oh so elegant.
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February 2024 by Jonathan S.
Got a sweater that didn't fit for my birthday and tried to return it after 30 days and they wouldn't help. Managers of male store were rude
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February 2024 by Luis
Always a lovely event. Enjoyed late lunch with out-of-town friend. Excellent cocktails and loved our lobster mac & cheese. She loved her lobster napoleon. Perfect macaroons and lovely espresso... Always enjoy looking out the window onto Central Park and 5th Avenue. Thanks for a great time.. Oh, our server, Daniel was fantastic.
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February 2024 by BenjaminR
We have been coming here for over 30 years...have always had a window table, which we requested and did not receive. Also, my wife's short ribs had been braised too shortly...were very fatty and tough.
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February 2024 by Isabella B.
This has been my go-to spot for lunch while in Midtown and most especially for my birthday lunch. The servers and host are always so kind and manage to get a table for walk-ins or only wait a few minutes before getting seated. For special occasions, I highly recommend booking a reservation and call in advance to plan accordingly if it's a surprise or get together with a close circle of friends. Their menu selection offers a wide variety of dishes from classic deviled eggs to duck dumplings as appetizers to lobster napoleon as a main course which was quite filling since it had lobster and mushroom paired with a creamy sauce. It is worth splurging on yourself if you make it a special trip to Bergdorf Goodman with fellow foodie lovers who like variety of dishes or afternoon tea time with beautiful decor across the restaurant
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February 2024 by ChelleV
Went here for Afternoon Tea for my birthday and it was a lovely experience !!! Not only did the iconic Bergdorf Goodman Restaurant exceed our expectation but our waiter, Shuba, made sure to give us the best first time experience he could and truthfully, he was exceptional. He was extremely attentive and kind and friendly and professional and made sure that we enjoyed our time there and felt very comfortable. The teas were good and all the food was delicious - you can tell it was all fresh. I hope to come back soon for lunch/dinner service :)
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February 2024 by Deepak S.
This review is for the mens store across the street from the flagship building. Immediately upon entering the store, a young man who was assisting a customer with shoes immediately greeted me warmly and asked if he could direct me anywhere and I told him I was just looking around. The Goyard case immediately caught my eye and an associate, Antonia, flawlessly walked her way over to me and greeted me and showed me couple pieces. I did not intend to buy anything but I decided to treat myself to a little card holder. She showed me several options and pulled out a gorgeous grey one which is my favorite color and I couldn't pass it up as Goyard is pretty hard to buy in LA where I live. During the sale, she continued to converse with me and get to know me. She handed me off to another associate named Jeffrey who rung me up, insisted on gift wrapping the item for me and gave me a tissue as he noticed my nose was a little runny. I have worked in luxury retail for years in Beverly Hills and shopped all over the world and had my best shopping experience buying a wallet at Bergdorf's. Five stars for Antonia, Jeffrey, and everyone working on the first floor at Bergdorf's mens store.
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January 2024 by J M.
The personal service I received in the dressing room was AMAZING! I walked out of there feeling like 83 million dollars, so refreshed! Like nothing I've ever experienced before. Finally got the attention I always deserved. I did bang my head but not the store's fault. Would recommend to anyone, changed my life.
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January 2024 by
The most pleasurable meal of our visit to NYC. Iconic but not dull, full of the chatter of New Yorkers and those of us who visit enjoying fresh food served elegantly but without pretense. Coffee served piping hot, Ahi Tuna and Salmon Poke appetizer served crisp cold and fresh, Gotham Salad and Salmon entrees did not disappoint. Starched tablecloth, signature china, kind attentive service in a beautiful room. The journey up the escalator is a divine display of gorgeous clothes, shoes and home wares. Eye candy deliciousness. Make a reservation, enjoy. ❤️?
