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March 2024 by Emma C.
Disgusting. Was there yesterday and was helped by someone who was clearly sick. Should be unacceptable to come into work like that without at least wearing a mask.
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February 2024 by Karina T.
I stopped by with a friend today and had such a great experience! We arrived a bit early and had to wait to be called. Luna helped us and she was amazing! She was very knowledgeable, sweet, & patient. She explained the different finishes and everything we needed to know to create our own lipsticks. They provide micellar water to remove any lip products you may have entered with. They also prep your lips by providing a lip scrub and lip mask that feel really nice. My friend started and was having a hard time finding her perfect satin lip. Luna was super patient and mixed up a bunch of combinations for her. I tried out the sheer finish first, Luna nailed my color on the first try. I decided I preferred a gloss so she mixed that up for me. We ended up leaving with glosses we were both very happy with. With tip the 2 glosses ended up being $130. It is a bit pricey but it's so worth it! You're going to get a lip product you love & the experience itself is really nice. I would love to come back :)
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October 2023 by Justine Munoz
I was a bit hesitant about my reservation because of the most recent reviews. I’m glad to say that I experienced the opposite and had a great time.They have only been at this Wooster St location over a month. Contrary to other reviews, this location does have a restroom for guests to use.We were greeted promptly and had a very short wait time before we were seated. Lazara (apologies if I misspelled her name) was fantastic! She was very informative and patient while we chose the best mix for our lipstick and lip balm.I would definitely go back!
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October 2023 by Marlena Simmons
Jesenia was our technician, and she is fabulous and patient and knowledgeable about the color mixing. My friend literally asked her to mix like 10 different shades before she found the right one. It was a fun, unique experience. 10/10 recommend. The only thing I don’t like is that they don’t have the frosty finish I like so I got satin. Nbd.
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October 2023 by Sucheta B.
A fun experience with your girl friends! Is a bit overpriced as others here have mentioned? Yes you can definitely get lipstick for cheaper but you pay for the experience and for the precision of the color you want. The entire process is fun and the "chemists" really want you to leave with a color you are happy with and they work with you to make it work. Often they nail it on the first try!
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October 2023 by Justine M.
I was a bit hesitant about my reservation because of the most recent reviews. I'm glad to say that I experienced the opposite and had a great time. They have only been at this Wooster St location over a month. Contrary to other reviews, this location does have a restroom for guests to use. We were greeted promptly and had a very short wait time before we were seated. Lazara (apologies if I misspelled her name) was fantastic! She was very informative and patient while we chose the best mix for our lipstick and lip balm. I would definitely go back!
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September 2023 by Roxy H.
This was so fun!! Took our tween and teens for a Sunday day of fun. The first step was that you tell the "chemist" what color you want and if you want a gloss, balm or lipstick. You name your custom product and they label it for you. It's very cool! They mix your color to your liking. You can add a scent or sparkle to your product too! I would advise it's pricey! But worth it! It was super fun to do this with my teen!
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August 2023 by Ashley Lynn Rozek
I don’t normally write bad reviews but I had a beyond frustrating experience with lip lab. I had an appointment scheduled that I had set weeks before for my friends birthday as a surprise to her. A few hours before the appointment, I received a confirmation text and then two hours before the appointment, I received a cancellation text. I then tried to call multiple times, respond to the text I had received and emailed the place with no response or answer. I then went to the store about an hour before my appointment and they indeed did not have me on the schedule anymore and was unable to do anything about it. The staff was very unapologetic and did not acknowledge the huge inconvenience and horrible service provided. Instead the scheduling system was to blame and they were too busy to help us. I was really excited to bring my friend here for her birthday and instead had a horrible experience and will never come back.
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August 2023 by Krystal Swanson
Had an amazing time here creating the perfect wedding day lip shade during my bachelorette trip! Our technician listened to what we were looking for and created the perfect colors for my friend and me practically right away. Definitely recommend creating your custom color here!
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August 2023 by Jodie Lam
I love them so much to get them for my birthday, but only thing that person who did them and didn't realize that my lip balm got mess up half of them got empty... I need to know if I can come back and get another new one. I didn't use them... I'm very disappointed about this for my birthday gift!
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August 2023 by Kaiyan Chen
Def recommend this unique experience! Great for girls who have been looking for a shade that's not widely available in the market or boys who are looking for a good bday gift/dating spot - but I just - Wish the staff training is better about the color theory so not a lot of the slots on the mixing sheet got wasted...Times after I requested using a deeper color for the mix they kept playing with different hues of the same level of brightness so it didn't get any darker for a while ?... (Not the guy appeared in the pic below he came in after the color mixing and helped the final production)Well next time will request seeing the tray and pick directly from it. if you have something specific you want to achieve, don't be afraid to be a bit more assertive/hands-on to ensure the best experience.For each lipsticks you got 4 mixings on a sheet, and if you made 2 pieces at once maybe you can enjoy a few more chances by being more decisive with your first. Bringing a picture helps - but also be smart about your descriptions as the same color on your phone could manifest differently on your skin tone :)The lip balm is surprisingly pigmented while the lipstick (even the matte finish) is surprisingly moisturizing.
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July 2023 by kirarin chan
Love the experience. I came with a friend, and we were seated quickly. We did not have a prior appointment time and called last minute to see if we could come in. There was one staff per group, and she was helpful in assisting us in choosing what we wanted. We even have side conversations during our time there. The experience itself is one hour long. I decided to do tinted lip balm, which matches me so well. Now it has become my most used lip product. It's worth the experience. IG: Kairaurora
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July 2023 by Nicole C.
Honest Review Below: I was really excited to make my own lip balm with a friend! However, we should've known how terrible the service would be from the moment we stepped in. We weren't acknowledge at all and when my friend told them we had made an appointment, one of the workers just told us to sit and wait. While we didn't have to wait for long, the service was TERRIBLE. Because this was our first time, we had no idea how to even get started. The worker told us to choose either a lipstick, lip gloss, or lip balm. She quickly went over the prices and asked us what color we wanted. We felt rushed and confused the entire time. When we asked what colors they had, she didn't give us any leads and just told us to choose a color. We randomly decided on pink and she started making a color in front of us. She gave us a brochure which we looked through and that was where we read all the info with the color ranges. On the brochure, there was an option to choose a finish (matte, sheer, balm, etc.). While my friend and i both wanted to make a balm, i asked the worker if there were any differences between balm and sheer. She said there weren't any differences, so based on the brochure, i asked her if i could have it sheer. She agreed without telling me that making it sheer would turn it into a lipstick which was 65$ instead of a lip balm ($40) which i wanted. Not only that, the brochure that we looked at was old and didn't have any new information. This left us even more confused with the entire process. The entire process took less than 30 mins because nothing was properly explained to us and we felt rushed the entire time. Not only was i unhappy with the overall experience , when i tried on the lipstick at home, i realized that the color she showed us in store was entirely different from what i received. Will never go back nor recommend this "experience!"
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July 2023 by Andrea M.
Going to the Lip Lab was definitely a fun, unique experience! I'm not very familiar with lipsticks and shades but our artist was very helpful finding the shades that I was comfortable with. She talked us through the different options offered and was patient when I was choosing my colors. Highly recommend this experience when visiting New York if you want to add something to your makeup routine!
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June 2023 by Vivian Myers
Nuria was amazing! Super knowledgeable, and made a fun day even better. Thank you!The Lip Lab is very small and sandwiched in but they make the space work. Time will fly when you are there! Nuria patiently walked us through the process answering all of our questions and offering insight on the changes that would get us to the colors that looked best on us.I highly recommend this as part of a girls day :)
