-
January 2023 by Jeni Ahlfeld
The staff here are extremely helpful and knowledgeable!
-
January 2023 by Devesh sharma
Went today and was assisted by Gina who was really helpful and friendly . She answered all my questions and helped me pick the right products .
-
November 2022 by T H
The worst untrained staff selling high end beauty products that do not even use the products of this caliber themselves. Below mass experience for high end products. Might as well go to cvs.
-
June 2021 by Elizabeth Waterman (Betsy)
Excellent help at this store, these people know their products!!!
-
April 2021 by Jeff Howard
Jennifer is very professional.
-
December 2020 by Leah Hargarten
Laura M was so friendly and helpful! I would definitely recommend this store!
-
December 2020 by Risilda Laho
I stopped by this location on Sunday, November 29th and the Assistant Manger Jennifer Busteloo declined pre-made samples. Girl in the front locked on costumer service. She also locked the door which it’s a massive liability. She said there is no promotions. Tatiana reduced to provide service and did not speak English. All three employees which are in this location today failed to profits. Should you have any questions, please reply to this review with your email address and I am happy to elaborate the story as well and send you images which prove they lock both doors.
-
November 2020 by despina leandrou
Excellent service
-
November 2020 by Amanda G.
I went to this location since they were the only Bluemercury that had the LED mask in stock that I was looking for. I was helped by two sales associates and they were so friendly! You know that feeling when you're in a small store and an associate hovers around you? I definitely did not experience that here, so I appreciate that. The sales associates we knowledgeable and seemed sincere. Also, not a huge incentive, but I appreciate the samples Bluemercury typically gives.
-
August 2020 by Einas S.
This review is actually about the manager of this Flagship store manager, Joann and her amazing customer service. I had made a rather large on line purchase as I had watched a zoom program on their site and really enjoyed the program. After which I decided I wanted to try the products recommend so I placed the order. When the products arrived they were damaged. I took pictures and sent an email and didn't receive a response. I emailed again notifying them I would be returning the merchandise. To get back to Joann , I had a terrible experience with on line customer service so in desperation I called the flagship store in NYC and was so lucky to have her answer the phone. I explained to her what happened and though she was with customers she got back to me just as promised as soon as she was finished. She listened and completely understood my situation and more than made up for the poor on line customer service by saying she would contact them herself and get back to me ASAP. That's exactly what she did! My account was credited immediately and she was a dream at customer service. I couldn't have been more pleased. If it wasn't for her amazing empathetic and wonderful service this review of the on line service would be one star.
-
June 2020 by Maria S.
I was never a bluemercury shopper, until I found the M-61 line. The products are wonderful. The in-store experience in NYC is usually excellent. The online experience is horrible--promises that aren't kept, rudeness, using Covid as an excuse (while Sephora and DermStore answer their phones normally), not responding to emails. After 2 emails, I held on the phone for 31 minutes and was then cut off. Even though they have one superior product line, I feel as though they really don't want my business.
-
May 2020 by S D.
I have been a loyal client of BlueMercury for years, as they carry some of the best and my favorite skin care brands. HOWEVER, I will no longer support BlueMercury due to their poor customer service for their clients. I found an authorized online store, LovelySkin.com - they offer 15% discounts and free shipping for the SAME products at BlueMercury - without the hassle, attitude, and at a sale price. And they are authorized sellers of the best lines. Forget BlueMercury - save your time and money and do business with companies that support their clients. Plus, get their 15% sale discount - which is very helpful during this pandemic.
-
March 2020 by G L
1 out of a few that customer service and personnel are a delight and helpful! Very educated as well.
-
March 2020 by Zi Xia
Bad service. Came in to return one item I ordered online. Waited for 30 mins and they told me to come back to the store to return again tomorrow.
-
March 2020 by summer pruett
Absolutely horrible customer service, and will never return based on my experience.
