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January 2024 by Robert Tart
OMG! I have a good story about my excellent experience with Bullion Exchanges! , I ordered from them and long story short , I was told by the postmaster that I was scammed by these people and so since it was my first time dealing with them I called them up and made a fool out of myself when I talked to the most nicest customer service person in the business, anyways she made me feel a lot better and helped me with everything I needed and was the most gracious person I ever talked to even though I was being a complete moron. These people are awesome and I recommend doing business with them as I will continue to do so myself, I am so happy to leave this great review of them because of the way things happened, well , I also got a chance to leave a review of my dealings with the postmaster after he called me back about my inquiry about my package from Bullion Exchanges, anyways I gave them a piece of my mind about how the postmaster told me over the phone that I was being scammed and that I shouldn't expect to be getting my package and I was just beside myself, anyways, they did not get a good review. But I'm going to be doing a lot more business with Bullion Exchanges because I'm just now starting out collecting gold so that I will have a nice neat egg and something to leave my daughters. The lady that helped me so much at Bullion Exchanges when I spoke with her on the phone and looked into my issue and sent me reassuring emails,her name was Aysa, such a pretty name.
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January 2024 by Fouad Abdelgalil
fraudulent. I ordered , they sent the tracking number but at the Day of delivery I did not receive anything. then a few days later they said the package has been returned because my appartment number is missing although they have my completed address . I said you have it on my order double check please , then they said sorry it is our mistake and they will ship it again ..5 more days no shipping no new tracking number. they are just collecting money and watching the gold market price. they want to hold the money for a weeks or even a month without any serious sale. scammers
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January 2024 by Joseph Otterson
Excellent all around experience. I ordered some gold and silver as a wedding present. They arrived promptly and were of the highest quality. Will definitely be shopping with this company again!
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December 2023 by JESSE
First order ever, small had no problems it will make a great gift, I'd buy from them again as long as prices stay competitive 2nd order just as easy, they are my go to metal company online
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December 2023 by The Kato Dynasty
Product arrived after being lost for 7 days but it was found and packaged accordingly they need new methods of shipping though. Sending to residential is not advisable I would consider they do FedEx HAL which is Hold at location then to send to the residential areas.
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December 2023 by E Mar
dont use your credit card. when you do they will deny it, wabting a phoyo sanp shot of you holding your ID. When youcall to get it figured out. The lady is rude and pompus and clearly shows no care for the customer or sales. She literally said she does not care either way. Okay Bullion exchanges is not he only precious metal dealer on the internet , thats for su. Taking business elsewhere, since they are to good to call and get the sale going.
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November 2023 by Robert Barwick
Great price's and fast shipping, what more could you ask for? Two thumbs up, I have never been disappointed with any of my purchased items with " Bullion Exchanges". Will continue to do business with them in the future.??
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November 2023 by Priya Jee
One line shoping is good ! But if you go store there are most of the female Owner/staff have a very bad manner, I have been to the 3 times that store but every. The time they did the same. So, please if you want to buy gold and silver you buy online otherwise another whole sell store. I haven't found this type of people in Dimond District.
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November 2023 by Sam S
Terrible after sales service and customer service. I placed an order more than 10 days ago. It showed no movement for the first 3-4 days. When I called they said I needed to be verified since this was my first order with them. Why did they wait for me to call to ask for this? I did the verification right away. Even after that the order did not ship.After a few days I got an email saying your order has shipped and a fed ex tracking number. That number has been showing ‘package not received’ for the past 4 days. Today I emailed them again and got a reply with another tracking number which turns out to be invalid.The money was taken from my account right away and they’ve been sitting on it.Last time I do business with them.
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October 2023 by David C.
I purchased 10 new 2024 silver Britannia's from Bullion Exchange. every single one of them had huge gouges in the same location. Totally unacceptable for new coins, if I had been there and they pulled those out for me to buy in person, I would have laughed at them. however, because I ordered online, they sent me the worst ones they could find. their response to me was, that's how we received them.never purchase from Bullion Exchange. Apmex will be getting all my business from now on. Bullion Exchange, you lost a good customer today. I will never purchase from you again, good prices on damaged products don't equal a good deal.
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October 2023 by The Knotty Flag Co.
Love this website and company. Very very good pricing compared to other known dealers online. Always ships next day. I’m on order number 5. Plus they offer rewards points redeemable towards purchases.
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October 2023 by Phill
Some of the worse customer support ever. Ordered 5g gold bar and package never shows up. There was no final delivery scan. Package only shows, out for delivery. I contact customer support 1-2 days after and they tell me to wait longer. They finally tell me to submit a investigation with usps. Postal inspector gets back to me and I give customer support the contact from the inspector. Customer support keeps saying it’s delivered and that their side of the usps investigation says delivered. Contacted same inspector again 1-2 weeks later saying that he never got a call from customer support. I really don’t think bullion exchanges ever filed a report on their side. Customer support tells you one thing and when the inspector confirms that the package is missing and was never delivered. I literally had to call my bank and get my money back. Provided evidence of emails and tracking to get my money back. Grimey company.
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October 2023 by Bassem H.
They deserve 5 stars! I haven't been physically at their location but I bought multiple bullion purchases online from them through walmart. They have the best prices hands down. Great product in terms of quality. Simply they wouldn't make it to walmart if they provide best value for the dollar. Highly recommended!
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September 2023 by Pepe Ala squid
I just get automated texts and quite appreciate it as I work with scrap metal as well as collecting precious metals, definitely helps me to easily see how it effects my wallet before I reach the pay booth, helps me also know when to invest in more silver and such.
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September 2023 by Bart Kennedy
I have always received great service and fast shipping. If you buy metals, you won't be disappointed with Bullion Exchanges.
