-
February 2024 by Jeffrey J.
Dirty and messy in the lobby area. Long long line..waited for 30 mins. If you plan to go during your break think again. The front desk people don't even say hello or welcome. They just wave for you to come over. The women just handed my money and said "next person" not even "have a nice day". The welcome person in the front doesn't even welcome you. Just a busy and slow service bank.
-
February 2024 by kate mole
Worst bankingThey actually strive to be an example of failureI you like someoneMake sure that you keep the far awayAbsolute failure
-
February 2024 by Juan Rodriguez
It's okay The ATM some time doesn't have money to get me. It's cool. ?
-
September 2023 by Bubs Jesus
Terrible service never coming back here again , the tellers talk to much and do no work had a teller name Jartiza help me WORST customer service ever and another one called Mercedes capital one needs to hire better workers and just not anyone
-
August 2023 by Benita
Long line . the tellers to slow. same times do not understand what the customers want. The tellers talk to much
-
July 2023 by Lenny Regalado
I opened a 360 checking account expecting to receive my direct deposit two days in advance. I waited two month and it never happened. I called to asked why isn't my money in my account two or one day in advance? They gave a me a scripted answered. They say that my employer may not release it early. But that is not true. What is worse is that when I was with citi I would have my money by 1:15am Friday morning. Capital one releases my money around 4 to 5 am in the morning on Friday. So they have a false ad about early release of your money.
-
July 2023 by Linda Ayala
181st tellers .. never enough. Long lines. ATM is quicker.
-
February 2023 by Joseph Cascio
I was helped by Ms Santana who assisted me with complex issues I was having. She was knowledgeable, patient and understanding.A pleasure to work with and a valuable asset for your organization.Thank you Ms Santana - sorry I don’t remember you first name
-
February 2023 by Aracely Lima
Horrible service, wait 1 hour, I add that they attend people without an appointment, they approach asking for something and they stay attending when the same client tells them that they do not have an appointment. the wait is too much
-
January 2023 by Chika. O
Great customer service!!! I needed to open a small business account and I was easily able to set up an appointment. The staff were super polite, knowledgeable, and competent. Thanks for your help :)
-
December 2022 by M.
Absolutely the worst bank I’ve ever been to. The ATM was out of service and took CASH I was trying to deposit. The tellers were absolutely useless and they didn’t even take the ATM out of service so I watched other people continue to have issues with it. This branch should be shut down.
-
November 2022 by Maya
Absolutely the worst bank I’ve ever been to. The ATM was out of service and took CASH I was trying to deposit. The tellers were absolutely useless and they didn’t even take the ATM out of service so I watched other people continue to have issues with it. This branch should be shut down.
-
August 2022 by yakkov rose
Worst experience.. people jump the line it's everything who u know no manners..6 tellers ONLY 1 is open
-
November 2021 by SpaCee ThaCloud
I don't understand why have a bank, you can't cash your check unless you have the amount in your account?! To be real my business will be going else where. All I ever get is discrimination, I work 2 jobs pay twice the tax and when I want my money I get this insult.The sad part is the first time I went to cash out my check the teller deposited it (on a Friday) didn't get my money til Monday night. Now I went to a Capital one tellers and got straight generic response but if I was a person of white skin tone with blonde hair and blue eyes I bet they would've offered me coffee for the wait. I have cashed out my checks in the city but this location treated me with such disgust I am thinking of closing my accounts with them. All this because they refused to cash out my check. Sorry for using the race card but when dealing with reality that's a big factor.
-
May 2021 by Richard Almanzar
Atm machines never work,is a lottery to find one working,plus like 3 times machines keep the money and posted that I did get it,and I to call the bank talk like 30 mins to a representative to get the creditChanging this bank asp
